Get Help Paying Your Bill

Income-Qualified Assistance

We understand that our customers sometimes need help paying their bill. Here are some resources available to help customers in need with their bills. 

See how to receive assistance paying your electric bill during COVID-19

The need for electricity in your home during a pandemic is critical, especially with furloughs, reduced household budgets, online schooling, keeping cool during the heat of the summer, and so many people still working from home. The New Mexico Human Services Low-Income Energy Assistance Program (LIHEAP) and the PNM Good Neighbor Fund program are working together to help low-income families pay their electric bill.  

Low Income Home Energy Assistance Program (LIHEAP)

LIHEAP assists eligible New Mexico residents and families with their heating and cooling costs. LIHEAP is federally funded through the Department of Health and Human Services. The federal government establishes funding levels annually.


PNM Good Neighbor Fund

PNM customers who are facing a financial emergency can receive a grant to help pay part or all of a past-due PNM bill.


Heating Season Shut-Off Protection

If you qualify for income-based help, you also may qualify for the New Mexico heating season moratorium.


Home Weatherization Assistance

Income-qualified customers may also be eligible to receive free installation of energy saving products.

Request More Time to Pay

A payment extension gives you more time to pay an amount that is already past due and helps you avoid having your services shut off due to non-payment. Learn more

Other Help

There are also agencies available to assist with utility bills or other things that impact your bill. 

Helpful Billing and Payment Options