The PNM Good Neighbor Fund was created to provide extra help for our customers facing difficult times. Applications submitted in December 2023 will be reviewed starting January 2. All approved applications will receive credit toward the 2024 program year. If you need additional help or do nit qualify for financial assistance, please contact us at 1-888-342-5766 to learn about PNM Budget Billing or payment extensions.


Good Neighbor Fund

PNM Good Neighbor Fund

The program distributes hundreds of thousands of dollars to thousands of limited-income families in the areas PNM serves, with up to $170 credited directly on qualified customer bills once per year. This program is funded through the generosity of our employees, shareholders, and customers. In fact, PNM shareholders just added an additional $300,000 in Q3 2023 to boost the PNM Good Neighbor Fund.

PNM offers various other programs to help you get caught up on your past-due electric bill and avoid disconnection. Review the eligibility guidelines below and select the way you most prefer to receive financial assistance on your PNM bill.

Qualifications and what you need to receive financial assistance

Before applying for financial assistance when needing help paying your PNM bill, there are some income requirements and items you will need. 



Apply online for bill help with the PNM Good Neighbor Fund

For most customers, applying online is the most convenient way to apply for financial assistance with your PNM bill. We will automatically check all available financial assistance programs for you and will apply the maximum amount of money towards your bill as possible.


Attend an in-person PNM financial assistance event

Some customers prefer to receive financial assistance with someone in-person. PNM offers in-person many financial assistance events throughout the year in the areas we serve. New in-person financial assistance events are added regularly so check back often. The largest helping event of the year is also scheduled for Saturday, October 21, from 9AM-12PM at Albuquerque High School located at 800 Odelia Rd NE, Albuquerque, NM 87102. The free family-friendly event offers help with water, gas, and electricity payments for eligible past-due customers, food, clothing, education, financial, and job services, affordable options for health insurance, dental, medical services, free diapers, shot clinic, and so much more!

View the 2023 schedule for in-person financial assistance events.


Visit a PNM Good Neighbor Fund location by appointment only

Another option to receive financial assistance with your PNM bill is to schedule a 1:1 in-person by-appointment only. PNM works with many community partners throughout the areas we serve. Appointments can be made in Albuquerque, Alamogordo, Belen, Clayton, Deming, Isleta Pueblo, Las Vegas, Los Lunas, Ruidoso, Santa Fe, Silver City, and Tularosa.

View the list of PNM financial assistance locations for by-appointment only.


Apply for bill help through Low Income Home Energy Assistance Program (LIHEAP)

The federal Low-Income Home Energy Assistance Program (LIHEAP) provides qualified New Mexico residents with a one-time, annual payment toward electric and heating bills. The current year LIHEAP Program is OPEN and accepting applications. This is not required to receive help from PNM but can maximize the amount of financial assistance you may receive. Please visit the link below to learn more about how to apply for LIHEAP and what the program's requirements are.

Get more LIHEAP information and fill out your application.


Don't qualify? We can still help.

If you do not qualify for financial assistance but still need help with your PNM bill, we can still help you. Whether you need a payment extension to give you more time to pay or enroll in PNM Budget Billing to remove the month-to-month fluctuations on your bill so you pay the same amount each month, we can help. 

Contact PNM for more time to pay or for Budget Billing.


Make a donation to the PNM Good Neighbor Fund

Help those in our community by donating to the PNM Good Neighbor Fund program. With a donation contribution of your choice, you can make a difference in someone's household. Funds go to low-income individuals, seniors, families, and other vulnerable customers struggling to pay their PNM electric bill. Your contribution is tax-deductible, and PNM matches every dollar in customer contributions annually.


How to save energy around your home

As energy usage goes up, so do energy bills. PNM wants you to know there are ways to combat the heat and high bills. Learn how you can beat the heat and keep your wallets full with energy efficiency tips.


Give the Gift of Power

Help your family, friends and neighbors. If you have the financial means, please consider giving a neighbor a PNM Gift of Power where you can direct funds toward a specific bill.