Outage Center image

Providing reliable service is the foundation of everything we do at PNM. Our electricity reliability is among the best in the nation, and we're proud of it. However, outages do happen once in a while. We know they're frustrating when they do. The Outage Center is your resource to report a new outage, view current outages and more.

  • Outage map icon

    View the Online Outage Map

    See current outage locations and estimated restore times.

    View the outage map
  • Report an Outage icon

    Report an Outage

    Tell us about a new outage, so we can send out our team to restore it. You can also report an outage by texting #OUT to 78766. (Message and data rates apply. Text #HELP for options or #STOP to cancel.)

    Report an outage online now
  • Sign Up for Outage Alerts

    Sign Up for Outage Alerts

    Outage Alerts are a convenient way for you to receive the latest updates in the event of a power outage, plus it is free and simple to sign up.

    Learn More
  • Outage safety icon

    Outage Safety Tips

    Learn how to prepare for and stay safe during a power outage.

    Read the outage safety tips
  • Report a streetlight out icon

    Report a Streetlight Out

    We rely on community members like you to let us know when a streetlight is out, so we can get it repaired quickly.

    Report a streetlight out

Why Power Outages May Occur

Power outages are frustrating, and we do everything we can to prevent them. The graphic below illustrates a few reasons why they happen.


Why Power Outages May Occur

Meet Your Line Crew

PNM's linemen and women are like doctors: They're always on call.


FAQs: Power Outages

  • How can I find the status of an outage without having to call?
    • You can view our online outage map or check our mobile outage map to view the status of an outage. For large outages, generally those affecting 1,000 customers or more, we post updates on our Twitter and Facebook pages.
  • Is it necessary to let PNM know when my power goes out?
    • Yes. We may not always know if there's an outage at your specific location, so it's best to let us know. You don't have to call, though. You can also report it online, through our mobile site, or text #OUT to 78766. You will need to register first by texting #REG to 78766. Message and data rates may apply. 
  • When is the estimated restore time updated?
    • Each outage is different. We provide updates as we receive additional information from the Operations Dept and the crews for each outage situation. The Outage Map is updated every 10 minutes.
  • How do I report a street light that is out?
    • All street light outages should be reported by calling 888-DIAL-PNM, or they can be reported at PNM.com/streetlights. Please try to be as detailed as possible about the location of the light you wish to report. To view an online Streetlight Owner Map, click here

Get updates on large outages

What PNM does during an outage

Learn more