PNM is dedicated to keeping your information safe. Our system is secured so that any data transferred between PNM and you cannot be viewed by any other party. We regularly assess our system security so that your personal information is always protected, and we take great care in handling information that has been entrusted to us by our customers, suppliers and agents. Please note: As of September 1, 2019, no longer supports browser versions using TLS 1.0 and TLS 1.1 security encryption; use the latest version of your preferred browser to avoid any issues due to this change. 

There are also some things you can do to protect your information and fortify your computer:

  • Question suspicious emails. PNM will never send you an email asking for your Online ID or passcode.
  • Install anti-virus and anti-spyware programs on your home computer, and keep these programs up-to-date.
  • Be cautious when providing personal data such as your Social Security number and bank account or credit card account information over the telephone, in person or online. Do not give out this information unless you are absolutely sure of the person or company you are working with.
  • Use the latest version of one of the following Internet browsers:
  • Accessibility Features