Text #REG to 78766 to sign up, Report an Outage (#OUT), Get Outage Alerts (#ALERTS), Get Account Balance (#BAL), and Request a Payment Extension (#EXT) via PNM texting. Reply #HELP for help, reply #STOP to cancel PNM texting. Est. max 10 msgs/month. Message frequency depends on account settings. Message and data rates may apply.
To receive PNM Account Alerts & Notifications, such as Payment Reminders via text, log into your PNM.com account or Chat with a PNM agent at PNM.com. Message frequency depends on account settings.
Compatible Carriers include Verizon, T-Mobile, AT&T, Cricket, Sprint, MetroPCS and others.
Alerts and/or notifications sent via SMS may not be delivered if the mobile phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of the wireless carrier may interfere with message delivery, including the customer's equipment, terrain, proximity to buildings, foliage, and weather. The wireless carrier does not guarantee that alerts will be delivered and will not be liable for delayed or undelivered messages.
For additional help, contact PNMCustomerService@pnm.com or call 1-888-342-5766.
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Browsing our Website
In general, you can browse pnm.com without revealing any personal information about yourself. Some services, however, require you to have an account with PNM in order to view and pay your bill. In all cases, account management requires you to disclose personally identifiable information so that we may properly process your request(s).
Personally Identifiable Information
Personally identifiable information may include:
- your name
- telephone number
- email address
This information is used to:
- collect payment for your service
- communicate with you regarding your service
- contact you with marketing offers and information by authorized 3rd-party providers
- comply with applicable federal laws.
PNM does not share this information with 3rd-parties, except as it may be required to process your requests, to deliver marketing materials or to comply with governmental regulations. We may contract with 3rd-party companies or persons to provide certain services including electronic payment processing, data analysis and management, promotional services, etc. We call these 3rd-parties our Service Providers. We provide our Service Providers with the information needed for them to perform these services on our behalf. Please contact these 3rd-party companies directly for more information about their specific privacy policies. This information is never sold to 3rd-parties.
Non-Personally Identifiable Information
Non-personally identifiable information includes:
- the IP address of your computer
- the type of computer or device you are using, etc.
This information allows us to deliver a positive user experience to you when using our site as well as to detect and prevent fraud. Note that the non-personally identification is not linked to any personally identifiable information you submit on our site.
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Opting-Out, Disclosure & Deletion
Opting Out-You may opt-out from receiving marketing material from PNM. To do so, you simply un-subscribe via the link provided in any marketing email you receive from PNM or by chatting with a representative on PNM.com and asking them to remove you. Opting out of receiving marketing materials will not affect our communications with you regarding your electric service with us and also does not affect our use of your non-personally identifiable information.
PNM has procedures in place to keep all in formation collected on our website safe and secure.
PNM will disclose your personal information only when required or compelled to do so in accordance with the law, such as in response to court orders, subpoenas, or other legal processes, including the execution of search warrants.
PNM AND PNM RESOURCES PROVIDE THIS WEB SITE AND ITS CONTENT SOLELY FOR INFORMATIONAL PURPOSES. ALL CONTENT ON THIS WEB SITE IS PROVIDED ON AN "AS IS" AND ¿AS AVAILABLE" BASIS. THE CONTENT MAY CONTAIN INACCURACIES OR TYPOGRAPHICAL ERRORS. PNM AND PNM RESOURCES EXPRESSLY DISCLAIM ANY DUTY TO UPDATE THE CONTENT. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THIS SITE IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE THAT YOU MAY SUFFER. NEITHER PNM NOR PNM RESOURCES MAKES REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF TITLE, NON-INFRINGEMENT OF THIRD PARTY RIGHTS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ERROR-FREE AND UNINTERRUPTED OPERATION OF THE WEB SITE, AND ACCURACY AND COMPLETENESS OF THE CONTENT. YOU EXPRESSLY AGREE THAT YOUR USE OF THE WEB SITE IS AT YOUR SOLE RISK.
PNM, PNM RESOURCES, AND THEIR RESPECTIVE SUBSIDIARIES AND AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUCCESSORS AND ASSIGNS SHALL NOT BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA OR PROGRAMS, OR COSTS TO PROCURE SUBSTITUTE PRODUCTS OR SERVICES, THAT ARISE OUT OF OR IN CONNECTION WITH YOUR USE OR INABILITY TO USE THE WEB SITE, THE CONTENT, OR ANY FUNCTIONS AVAILABLE ON OR THROUGH THE WEB SITE, EVEN IF PNM OR PNM RESOURCES IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF PNM, PNM RESOURCES, AND THEIR RESPECTIVE SUBSIDIARIES, AFFILIATES, OR ANY THIRD PARTY CONTENT PROVIDERS, EITHER JOINTLY OR SEVERALLY, EXCEED US$50.00.
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