Text #REG to 78766 to sign up, Report an Outage (#OUT), Get Outage Alerts (#ALERTS), Get Account Balance (#BAL), and Request a Payment Extension (#EXT) via PNM texting. Reply #HELP for help, reply #STOP to cancel PNM texting. Est. max 10 msgs/month. Message frequency depends on account settings. Message and data rates may apply.
To receive PNM Account Alerts & Notifications, such as Payment Reminders via text, log into your PNM.com account or Chat with a PNM agent at PNM.com. Message frequency depends on account settings.
Compatible Carriers include Verizon, T-Mobile, AT&T, Cricket, Sprint, MetroPCS and others.
Alerts and/or notifications sent via SMS may not be delivered if the mobile phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of the wireless carrier may interfere with message delivery, including the customer's equipment, terrain, proximity to buildings, foliage, and weather. The wireless carrier does not guarantee that alerts will be delivered and will not be liable for delayed or undelivered messages.
For additional help, contact PNMCustomerService@pnm.com or call 1-888-342-5766.
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