Heating Season Shut-Off Protection

If you qualify for low-income help from LIHEAP, you may also qualify for the New Mexico heating season moratorium.

What it means

Certain customers' electricity cannot be turned off from November 15, 2022 through March 15, 2023.

Currently behind on your bill?

If you need assistance paying your electric bill, PNM wants to help. Residential customers, with a past-due balance, can easily apply online for several payment assistance programs at one time by going to PNM.com/help. Just answer a few questions and we'll do the rest. If you prefer to apply in person, please visit pnm.com/events to see when we have PNM bill assistance events scheduled in your area. You can also find a list of PNM Good Neighbor Fund locations in your area to schedule an appointment to get help with your past-due electric bill by visiting pnm.com/good-neighbor-fund

Don't wait! Apply for help to pay your past due bill or call to see if you qualify for a payment plan. Customers with a past-due balance after March 15, 2023, could experience an interruption of their electric service if their bill remains past due.

For heating season shutoff protection, if you are behind on your bill prior to November 15, 2022, you must contact us to set up a payment plan for that money owed. If you don't make arrangements for that pre-November 15 money owed, your service still can be shut off.

If you qualify

  • You still must pay all charges for energy you used during the heating season.
  • You must keep making planned payments during heating season.
  • The more you pay during the heating season, the less you will owe when the shut-off limit expires on March 15, 2023.


Other programs