Stay Safe During a Power Outage
Call 911 if you have an emergency.
Over 500,000 customers depend on us for electricity 24 hours a day, seven days week - whether the sky is blue or the rain clouds are overhead. We are proud to deliver reliable power each day to our customers, but sometimes power outages do occur. Outages can be frustrating and unnerving, but taking steps to be prepared before an outage occurs can help you stay calm and safe while PNM crews work to restore power.
- Build or restock your emergency preparedness kit, including food, a flashlight, batteries, cash, and first aid supplies.
- Make sure you have alternative charging methods for your phone or any device that requires power, and be sure to charge cell phones and any battery powered devices.
- Know where the manual release lever of your electric garage door opener is located and how to operate it, in case you need to leave your home.
- Keep at least a half tank of gas in your car. Gas stations rely on electricity to power their pumps.
- If you or a family member uses medical equipment that requires electricity, talk to a doctor or health care provider about how you can prepare for its use during a power outage.
- For additional tips and information, download the Red Cross Power Outage Checklist.
During an outage
- Turn off any appliances (like stoves) and unplug electrical equipment that you were using when the power went out.
- Turn off all lights, except one, so you'll know when power has been restored.
- Unplug or turn off TVs, stereos or game systems
- Keep refrigerator or freezer doors closed as much as possible to keep food cold.
- Buy dry or block ice to keep the refrigerator as cold as possible if the power is going to be out for more than four hours.
Inside your home
- Only use flashlights for emergency lighting, candles can cause fires.
- In the summer, it can get very warm when the power is off for a long time. Move to the lowest level of your home, since cool air falls. Wear lightweight, light-colored clothing. Drink plenty of water, even if you do not feel thirsty. Consider going to a movie theater, shopping mall or somewhere else that might not be affected by the outage, and have air condition to keep you and your family cool and comfortable.
- In the winter, wear layers of warm clothing. Do not use your oven as a source of heat. If the power may be out for a prolonged period, plan to go to another location (the home of a relative or friend, or a public facility) that has heat to keep warm.
- If you are considering purchasing a generator for your home, consult an electrician or engineer before purchasing and installing.
- Only use generators away from your home and NEVER run a generator inside a home or garage, or connect it to your home's electrical system.
Call 911 if you have an emergency.
After a Power Outage
- Restock your emergency kit with fresh batteries, canned foods and other supplies
Fallen power lines
- If you come across a fallen power line, do not touch the line. Do not go near it or anything that is touching it, such as a tree branch, fence or vehicle. Contact us immediately: 1-888-DIAL-PNM / 1-888-342-5766.
- Always assume a downed line is energized, whether or not it’s sparking.
- A downed line can be dangerous even if you’re not touching it: Water, metal, tree branches, concrete or other materials touching the wire can conduct electricity to you.
- If a wire falls on your car, stay in the vehicle until help arrives and power is shut off. You’re safe inside because the tires act as an insulator.
- If a person or animal is in contact with electricity, stay back and call 911. DO NOT attempt to help them or touch them because you could get hurt.
- If a line is down on your property, keep children and pets away and wait until power is safely restored.
Understanding how power is restored
During an outage and or/storm, our crews’ first priority is to make sure the scene is safe, assess the damage, and then start the restoration efforts. In the case of a major, widespread storm, this assessment can take days. During this phase, you may see our trucks in your neighborhood as you continue to experience an outage. The information they gather helps us plan our work.
In an outage situation, addressing hazardous situations such as downed wires is priority, as we work on restoring as many customers as we can, as safely and quickly as possible. We also prioritize repairs that restore service to critical facilities such as hospitals, water pumping stations, and police and fire departments.
As we work to restore power to all customers, you may see your neighbor’s lights on, while your location remains in the dark. Different parts of a neighborhood may be on different circuits, and not all circuits are restored, at one time. Sometimes, a problem only affects service to your home.
Whenever you experience an outage, please report it by calling 888-DIAL-PNM, or in the Outage Center here on our website.
FAQs: Power Outages
- Is it necessary to let PNM know when my power goes out?
- Yes. We may not always know if there's an outage at your specific location, so it's best to let us know. You don't have to call, though. You can also report it online or through our mobile site.
- How can I find the status of an outage without having to call?
- You can view our online outage map or check our mobile outage map to view the status of an outage. For large outages – generally those affecting 1,000 customer or more – we post updates on our Twitter and Facebook pages. more...
- When is the estimated restore time updated?
- In most cases, we post updates during an outage every 20 minutes.
- How do I report a street light that is out?
- All street light outages should be reported by calling 888-DIAL-PNM. Please try to be as detailed as possible about the location of the light you wish to report.