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If you need to report an outage or electric emergency, call us 24/7: (888) 342-5766.

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Email Us

Please do not report an outage or electric emergency by email.

Before you email us, did you know you can do these things when you log in to your PNM.com account?

  • Start, stop, and transfer service
  • View and print copies of your current and previous bills
  • Answer most billing questions
  • View usage and payment history
  • View or change your Automatic Payment plan
  • Update your mailing address, phone number or email

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To send us feedback or ask a question, select a department to contact. You will receive a reply within 3 business days.


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FAQs: Customer Service

  • How long will it take to get a response?
    • You can expect a response within three business days. more...

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Western Union Speedpay payment service for PNM


Customer Service

(888) DIAL-PNM (1-888-342-5766)
Best time to call: Tues. - Thurs. 9:30 a.m. - 4 p.m.

Business Customers
(888) 245-3659

Hours: Weekdays, 7:30 a.m. to 6 p.m.

Other Departments

Switchboard:  (505) 241-2700
Customer Solar Programs:  (505) 241-2750


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Mailing Information

Main Offices
Albuquerque, N.M., 87158


Physical Address

414 Silver Ave. SW
Albuquerque, NM 87102



P.O. Box 27900
Albuquerque, NM 87125-7900