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If you need to report an outage or electric emergency, call us 24/7: (888) 342-5766.


Email Us

Please do not report an outage or electric emergency by email.

Have a question? You may find answer in the FAQs.

To send us feedback or ask a question, select a department to contact. You will receive a reply within 3 business days.

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FAQs: Customer Service

  • How long will it take to get a response?
    • You can expect a response within three business days. more...

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Western Union Speedpay payment service for PNM


Customer Service

(888) DIAL-PNM (1-888-342-5766)
Best time to call: Tues. - Thurs. 9:30 a.m. - 4 p.m.

Hours: Weekdays, 7:30 a.m. to 6 p.m.

Other Departments

Switchboard:  (505) 241-2700
Customer Solar Programs:  (505) 241-2750


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Mailing Information

Main Offices
Albuquerque, N.M., 87158


Physical Address

414 Silver Ave. SW
Albuquerque, NM 87102



P.O. Box 27900
Albuquerque, NM 87125-7900