During these troubled times, PNM wants our customers to be certain of one thing: We are in this together and PNM is here to help. If you have been impacted in any way by the coronavirus pandemic and are having difficulty paying your electric bill, please contact us so we can make arrangements. We can also discuss payment assistance programs, such as the PNM Good Neighbor Fund, that may be able to help. Please reach out to us via live chat on PNM.com, email (PNMCustomerService@pnm.com) or phone (888-342-5766) to discuss your options. Please be vigilant against scammers claiming to be with PNM and insisting on you paying with a prepaid gift card. PNM will never ask you to pay with a pre-paid gift card.


If you need to report an outage or electric emergency, call us 24/7: (888) 342-5766.

Email Us

Please do not report an outage or electric emergency by email.

Meter exchanges in process
PNM customers throughout New Mexico may notice PNM swapping out old mechanical electric meters for newer digital technology.  Find out more >>

Before you email us, did you know you can do these things when you log in to your PNM.com account?

  • Start, stop, and transfer service
  • View and print copies of your current and previous bills
  • Answer most billing questions
  • View usage and payment history
  • View or change your Automatic Payment plan
  • Update your mailing address, phone number or email

Not registered yet? Sign up today

You can also text PNM to get your account balance, request a payment extension, report power outages, and to receive outage status updates. Text #REG to 78766 to get started. Message and data rates apply.

  • #OUT-Report a power outage
  • #ALERT-Get outage alerts
  • #BAL-Get account balance
  • #EXT-Request a payment extension

To send us feedback or ask a question, please select a department to contact.

You will receive a reply within 3 business days.  For quicker service, Chat live with a representative. 

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Chat Hours: Weekdays, 7:30 a.m. to 6 p.m. MT

KUBRA EZ-PAY Payment Services for PNM

(844) PNM-PYMT (1-844-766-7968)

Customer Service

(888) DIAL-PNM (1-888-342-5766)

Hours: Weekdays, 7:30 a.m. to 6 p.m.
Best time to call: Tues. - Thurs. 9:30 a.m. - 4 p.m.

Business Customers
(888) 245-3659

Speech/Hearing Impaired
TDD-TTY: 711 

Other Departments

Switchboard:  (505) 241-2700
Customer Solar Programs:  (505) 241-2750  



Mailing Information

Main Offices
Albuquerque, N.M., 87158


Physical Address

414 Silver Ave. SW
Albuquerque, NM 87102



P.O. Box 27900
Albuquerque, NM 87125-7900



FAQs: Customer Service

  • How long will it take to get a response?
    • You can expect a response within three business days. more...

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