During this time of uncertainty, PNM wants our customers to be certain of one thing: We are in this together, and PNM is here to help. To support our customers who may be experiencing financial hardship because of the growing concern over COVID-19, we will temporarily be suspending disconnections for non-payment. To learn more about this, and the many other steps PNM is taking to ensure that customers have the certainty of electric service, please visit PNM.com/help. Para Española ver aquí PNM.com/ayuda.
Please do not report an outage or electric emergency by email.
Meter exchanges in process
PNM customers throughout New Mexico may notice PNM swapping out old mechanical electric meters for newer digital technology. Find out more >>
Before you email us, did you know you can do these things when you log in to your PNM.com account?
- Start, stop, and transfer service
- View and print copies of your current and previous bills
- Answer most billing questions
- View usage and payment history
- View or change your Automatic Payment plan
- Update your mailing address, phone number or email
Not registered yet? Sign up today.
You can also text PNM to get your account balance, request a payment extension, report power outages, and to receive outage status updates. Text #REG to 78766 to get started. Message and data rates apply.
- #OUT-Report a power outage
- #ALERT-Get outage alerts
- #BAL-Get account balance
- #EXT-Request a payment extension
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You will receive a reply within 3 business days. For quicker service, Chat live with a representative.
KUBRA EZ-PAY Payment Services for PNM
(844) PNM-PYMT (1-844-766-7968)
(888) DIAL-PNM (1-888-342-5766)
Hours: Weekdays, 7:30 a.m. to 6 p.m.
Best time to call: Tues. - Thurs. 9:30 a.m. - 4 p.m.
Switchboard: (505) 241-2700
Customer Solar Programs: (505) 241-2750
Albuquerque, N.M., 87158
414 Silver Ave. SW
Albuquerque, NM 87102
P.O. Box 27900
Albuquerque, NM 87125-7900