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If you need to report an outage or electric emergency, call us 24/7: (888) 342-5766.

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Email Us


Please do not report an outage or electric emergency by email.

Before you email us, did you know you can do these things when you log in to your PNM.com account?

  • Start, stop, and transfer service
  • View and print copies of your current and previous bills
  • Answer most billing questions
  • View usage and payment history
  • View or change your Automatic Payment plan
  • Update your mailing address, phone number or email

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FAQs: Customer Service

  • How long will it take to get a response?
    • You can expect a response within three business days. more...

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KUBRA EZ-PAY payment services for PNM

(844) PNM-PYMT (1-844-766-7968)

Customer Service

(888) DIAL-PNM (1-888-342-5766)
Best time to call: Tues. - Thurs. 9:30 a.m. - 4 p.m.

Business Customers
(888) 245-3659

Hours: Weekdays, 7:30 a.m. to 6 p.m.

Other Departments

Switchboard:  (505) 241-2700
Customer Solar Programs:  (505) 241-2750
 

 

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Mailing Information

PNM
Main Offices
Albuquerque, N.M., 87158

 

Physical Address

414 Silver Ave. SW
Albuquerque, NM 87102

 

Payments

P.O. Box 27900
Albuquerque, NM 87125-7900