Upgrade or Request Electric Service for New Construction

Get the information you need to upgrade your electric service or request new electric service when you are adding on to an existing home, building a new single-family home or a building a new subdivision.

PNM Electric Service Guide

The PNM Electric Service Guide (ESG) is intended to provide you and your contractor with the information you need to plan for and secure new or upgraded electric service for your project.

Before you begin: please check with your new service engineer to be sure you have the most recent version of the drawings you will need to refer to in order to obtain electric service. Construction and meter drawings may be updated without advanced notice. 

Submit your electric service request online

All electric service requests must be submitted online. Submitting a service request online:

  • speeds up the time it takes to process your request; 
  • lets you to track your open requests, get status updates via email and
  • review comments from your PNM representative regarding your request.

Please review the PNM Line Extension Policy and let your assigned PNM representative know if you have any questionsPDF document

Pay for your Line Extension or Agreement for Services contract online with Mastercard®, Discover® or American Express® credit or debit card. KUBRA EZ-PAY charges a 3% fee for processing. Visit the PNM New Service Delivery Program page to get started. 

New Service Delivery Projects on Tribal Lands

Please complete the below Declaration of Tribal Membership when a new service delivery project is being performed on tribal trust lands.  With the proper documentation, tribal lands held in trust by the Federal Government are not subject to NM Gross Receipt Tax (NMGRT), including construction services.

Declaration of Tribal Membership and Residency Within Tribal Lands PDF document

Meter Spot Appointment Requests

A meter spot is requested when either a meter is being relocated from an existing location or a new meter is being installed, and the location of the relocation or installation needs to be confirmed. When a meter spot is requested, a PNM Inspector will visit the site and identify the acceptable location(s) for the meter.  Please complete the short Meter Spot Appointment Request form to have a PNM Inspector contact you to schedule your appointment.

PNM Meter Standards advise that: for new construction, meters shall be installed on the side of the home or building and located 10' (feet) from the street side of the home or building, but not behind stems walks, sidewalls or other encumbrances. This is in accordance with drawings DS-4-3.0 (overhead), DS-4-5.0 (underground), and MS-7-1.0. However, in communities with dedicated alleys, the meter location requirements may differ. Please contact the local electrical governing authority for specific community requirements.

Access to PNM Equipment

PNM considers safety while working on the PNM system to be paramount. It is recognized that entry into PNM equipment, such as pad-mounted transformers and switchgear by third-party contractors may be necessary from time to time. Access into this equipment will be strictly controlled by PNM and shall be opened by authorized PNM personnel only.  Examples of equipment access include: open/close requests, copper theft, and transformer de-energization.

A qualified contractor must make arrangements to gain access into PNM equipment for the purpose of installing conduit or pulling secondary cable. Whenever possible, the equipment will be de-energized prior to access. If the equipment cannot be de-energized, the contractor must make arrangements for an authorized PNM employee to be present as long as the equipment is open. Any unauthorized access into PNM equipment will be considered trespass and will be prosecuted to the fullest extent of the law. 

If access is needed to PNM Equipment, please complete the Equipment Access Request Form and provide the necessary documentation and a PNM Representative will reach out to you. 

Emergency Service Connections

View the requirements to submit an emergency service connection.