PNM Good Neighbor Fund - pnmprod
If you don't qualify for financial assistance, we can still help
If you do not qualify for financial assistance, but still need help with your PNM bill, we can still help you. Whether you need a payment extension to give you more time to pay or enroll in PNM Budget Billing to remove the month-to-month fluctuations on your bill so you pay the same amount each month, we can help.
Contact PNM for more time to pay or for Budget Billing.
PNM Summer Heat Bill Help Fund and PNM Good Neighbor Fund
We know keeping up with bills can be challenging, especially with higher-than normal bills due to this record-breaking summer heat. That's why PNM created the PNM Summer Heat Bill Help Fund, making a quarter of a million dollars in shareholder funds available to assist income-qualified customer with up to $150 to help pay their bills. This fund will be open while program funding lasts.
An additional quarter of a million dollars has been allocated to boost the Good Neighbor Fund. The program distributes hundreds of thousands of dollars to thousands of limited-income families in the areas PNM serves, with up to $170 credited directly on qualified customer bills once per year. This program is funded through the generosity of our employees, shareholders, and customers.
PNM offers various other prgrams to help you get caught up on your past-due electric bill and avoid disconnection. Review the eligibility guidelines below and select the way you most prefer to receive financial assistance on your PNM bill.
Qualifications and what you need to receive financial assistance
Before applying for financial assistance when needing help paying your PNM bill, there are some income requirements and items you will need.
Apply online for bill help with the PNM Summer Heat Bill Help Fund and the PNM Good Neighbor Fund
For most customers, applying online is the most convenient way to apply for financial assistance with your PNM bill. We will automatically check all available financial assistance programs for you and will apply the maximum amount of money towards your bill as possible.
Attend an in-person PNM financial assistance event
Some customers prefer to receive financial assistance with someone in-person. PNM offers in-person many financial assistance events throughout the year in the areas we serve. New in-person financial assistance events are added regularly so check back often.
View the 2023 schedule for in-person financial assistance events.
Visit a PNM Good Neighbor Fund location by appointment only
Another option to receive financial assistance with your PNM bill is to schedule a 1:1 in-person by-appointment only. PNM works with many community partners throughout the areas we serve. Appointments can be made in Albuquerque, Alamogordo, Belen, Clayton, Deming, Isleta Pueblo, Las Vegas, Los Lunas, Ruidoso, Santa Fe, Silver City, and Tularosa.
View the list of PNM financial assistance locations for by-appointment only.
Apply for bill help through Low Income Home Energy Assistance Program (LIHEAP)
The federal Low-Income Home Energy Assistance Program (LIHEAP) provides qualified New Mexico residents with a one-time, annual payment toward electric and heating bills. The current year LIHEAP Program is OPEN and accepting applications. This is not required to receive help from PNM but can maximize the amount of financial assistance you may receive. Please visit the link below to learn more about how to apply for LIHEAP and what the program's requirements are.
Get more LIHEAP information and fill out your application.
Don't qualify? We can still help.
If you do not qualify for financial assistance but still need help with your PNM bill, we can still help you. Whether you need a payment extension to give you more time to pay or enroll in PNM Budget Billing to remove the month-to-month fluctuations on your bill so you pay the same amount each month, we can help.
Contact PNM for more time to pay or for Budget Billing.
Make a donation to the PNM Good Neighbor Fund
Help those in our community by donating to the PNM Good Neighbor Fund program. With a donation contribution of your choice, you can make a difference in someone's household. Funds go to low-income individuals, seniors, families, and other vulnerable customers struggling to pay their PNM electric bill. Your contribution is tax-deductible, and PNM matches every dollar in customer contributions annually.
