Ways to get and manage your bill
During this time of uncertainty, PNM wants our customers to be certain of one thing: We are in this together, and PNM is here to help. To support our customers who may be experiencing financial hardship because of the growing concern over COVID-19, we will temporarily be suspending disconnections for non-payment. To learn more about this, and the many other steps PNM is taking to ensure that customers have the certainty of electric service, please visit PNM.com/help. Para Española ver aquí PNM.com/ayuda.
Can I change my due date?
- Your due date is set by when your meter is read, so at this time, there is no way to change your due date.
Why do my rates change?
- There are two ways your rates can change. The first is that they change seasonally. During the summer months of June, July and August, when demand and electricity costs are at their highest, higher rates will be in effect. Lower rates are in effect during the non-summer months of September through May, reflecting the lower cost of electricity at that time of year. The second way your electricity rate can change is that there are "blocks" or groupings of rates based on your monthly electricity usage. The less you use, the less you pay per average kilowatt hour.
What are the different charges on page 2 of the bill?
- The different items on page 2 reflect the different charges the New Mexico Public Regulation Commission allows us to collect from customers, and these reflect the various costs associated with delivery of electricity to you.