Understanding your bill for homes

Understanding your bill is a great step in identifying ways you can save energy and money. Your bill can provide insights you can act on, so it pays to know what is on there in order to identify ways to save.

Select your Bill type to understand your specific bill. You can find your bill type by looking on the back of your bill and find the code in the rate column, see image below.

Rate 1A - Residential Service

Select the number in the right column to learn more about that section of your bill.

RATE 1A FRONT

01 - Account Number

The account number is unique to each account. Be sure to have it available when reaching out for additional help or services.

02 - Electric Usage Chart

This chart summarizes your kWh (kilowatt hour) usage over the last 13 billing periods. The white bar shows the usage for the current bill. For ways to save, visit PNM.com/save.

03 - How to contact PNM

There are multiple ways to contact PNM. Call, chat, e-mail or text! You can also set up and manage your online profile at PNM.com/login. See all of the ways to contact us at pnm.com/contact-us.

04 - Payment Coupon

Detach and return this portion with your mailed payment, or bring it with you when paying in person.


Back of Bill

Select the number in the right column to learn more about that section of your bill.

RATE 1A BACK

01 - Meter Read

This box reflects the type of reading that we obtained from the meter. Actual means the meter reading was obtained in person by a meter reader. Estimated means that for some reason a meter reader was unable to read your meter. Common reasons for an estimated reading include weather, access issues such as locked gates, dogs, or vegetation. Under the New Mexico Public Regulation Commission rules, PNM may only estimate the meter reading two months in a row, at most.

02 - Meter

This area reflects the account's meter number(s), as well as the current and previous meter readings.

03 - Total kWh

This is the total energy in kilowatt-hours (kWh) used for the billing period.

04 - Electricity You Used

The first two blocks are billed up to 450 kWh each, and the 3rd block is billed for any usage in excess of 900 kWh. The price of electricity increases with each consecutive block. The fewer blocks you see on your bill, the lower the average price you are paying for your electricity. The more blocks you see, the more you pay on average. Watching this area on a regular basis will give you indication if there are certain times of the year - like during the summer - when it is best to conserve more in order to better manage your costs, visit PNM.com/save.

05 - Fuel Cost Adjustment

Just like prices at the gas pump, fuel costs can vary greatly for utilities. 100% of the fuel cost for traditional resources is included in the Fuel Cost Adjustment of the bill. The costs in this section are not related to customer-owned solar.

Non-Renewable: Covers the actual cost of fuel purchased to generate energy from traditional resources.

Renewable: This line is currently $0 because solar, wind and geothermal generation do not require fuel. The costs to maintain these facilities are recovered in the Renewable Energy Rider.

06 - Renewable Energy Rider

PNM produces enough wind, solar and geothermal energy resources to power the equivalent of 145,000 PNM residential homes or more than 25 percent of PNM customers. This charge supports our development of these resources and our commitment to a cleaner environment.

07 - Transportation Electrification Program

This monthly charge helps recover part of PNM's costs associated with the Transportation Electrification Program (TEP) which includes rebates, program administration, marketing, education, and outreach.

08 - Customer Charge

This monthly charge helps recover part of PNM's costs to provide electricity to your home as well as customer services. This charge remains the same regardless of how much electricity you use.

09 - San Juan EnergyTransitionCharge

The Energy Transition Act (ETA) includes initiatives for early retirement of coal plants to help realize carbon free goals for New Mexico. As part of our plan to provide customers with 100% carbon-free electricity, PNM closed the San Juan Generating Station pursuant to the ETA. All customers will see a monthly "Energy Transition Charge" to recover costs associated with the retirement on their bills. All rights to the Energy Transition Charges are owned by PNM Energy Transition Bond Company I, LLC. This statement is required by a ruling from the New Mexico Taxation and Revenue Department. It is to disclose that PNM is collecting the charges on behalf of PNM Energy Transition Bond Company I, LLC, who will own them.

10 - Cost-Effective Energy Saving

This pays for energy efficiency programs ¿ such as refrigerator recycling, cooling rebates and lighting discounts, as well as business programs. Determine what energy efficiency programs you might benefit from at pnm.com/save-money-and-energy.

11 - San Juan ETA Settlement Credit

As part of PNM's commitment to serve our customers with affordable 100% carbon-free electricity, PNM closed the San Juan coal plant utilizing New Mexico's landmark Energy Transition Act ("ETA"). The "San Juan ETA Settlement Credit" line on your bill reflects an agreement by PNM that provides our customers with $115 million in bill credits over a one-year period, beginning October 21, 2023. These credits come from the savings of exiting the coal plant.

12 - City/County Franchise Fee

This fee is charged by cities and counties for the use of public rights-of-way to bring electricity to you. It is not charged by all cities and counties in New Mexico, so it only appears on your bill for customers in those areas.

13 - Your Budget Bill

If enrolled in our Budget Billing program, this section will appear on your bill. If the amount shown here is positive and the Budget Bill subscription is cancelled, this is the amount owed to PNM. If the amount here is negative and Budget Billing is cancelled, this is the amount that would be credited toward the next bill. For more information on how our Budget Billing program works, check out pnm.com/budgetbilling

14 - Message Center

Check this area for information about programs and services that may be of interest to you as well as other news and announcements related to your account.

Rate 1B - Residential Service (Time of Use)

Select the number in the right column to learn more about that section of your bill.

RATE 1A FRONT

01 - Account Number

The account number is unique to each account. Be sure to have it available when reaching out for additional help or services.

02 - Electric Usage Chart

This chart summarizes your kWh (kilowatt hour) usage over the last 13 billing periods. The white bar shows the usage for the current bill. For ways to save, visit PNM.com/save.

03 - How to contact PNM

There are multiple ways to contact PNM. Call, chat, e-mail or text! You can also set up and manage your online profile at PNM.com/login. See all of the ways to contact us at pnm.com/contact-us.

04 - Payment Coupon

Detach and return this portion with your mailed payment, or bring it with you when paying in person.


Back of Bill

Select the number in the right column to learn more about that section of your bill.

RATE 1B BACK

01 - Meter Read

This box reflects the type of reading that we obtained from the meter. Actual means the meter reading was obtained in person by a meter reader. Estimated means that for some reason a meter reader was unable to read your meter. Common reasons for an estimated reading include weather, access issues such as locked gates, dogs, or vegetation. Under the New Mexico Public Regulation Commission rules, PNM may only estimate the meter reading two months in a row, at most.

02 - Meter

This area reflects the account's meter number(s), as well as the current and previous meter readings.

03 - Total kWh

This is the total energy in kilowatt-hours (kWh) used for the billing period.

04 - On-Peak/Off-Peak Use and Charge

PNM's 1B rate is a Time-of-Use rate, which means the account is being billed a different cost per kWh, depending on the time of day the electricity is used. On-Peak hours are from 8:00 am to 8:00 pm, Monday through Friday. Off-Peak hours are from 8:00 pm to 8:00 am, Monday through Friday, plus weekends (all day).

05 - Fuel Cost Adjustment

Just like prices at the gas pump, fuel costs can vary greatly for utilities. 100% of the fuel cost for traditional resources is included in the Fuel Cost Adjustment of the bill. The costs in this section are not related to customer-owned solar.

Non-Renewable: Covers the actual cost of fuel purchased to generate energy from traditional resources.

Renewable: This line is currently $0 because solar, wind and geothermal generation do not require fuel. The costs to maintain these facilities are recovered in the Renewable Energy Rider.

06 - Renewable Energy Rider

PNM produces enough wind, solar and geothermal energy resources to power the equivalent of 145,000 PNM residential homes or more than 25 percent of PNM customers. This charge supports our development of these resources and our commitment to a cleaner environment.

07 - Transportation Electrification Program

This monthly charge helps recover part of PNM's costs associated with the Transportation Electrification Program (TEP) which includes rebates, program administration, marketing, education, and outreach.

08 - Customer Charge

This monthly charge helps recover part of PNM's costs to provide electricity to your home as well as customer services. This charge remains the same regardless of how much electricity you use.

09 - San Juan EnergyTransitionCharge

The Energy Transition Act (ETA) includes initiatives for early retirement of coal plants to help realize carbon free goals for New Mexico. As part of our plan to provide customers with 100% carbon-free electricity, PNM closed the San Juan Generating Station pursuant to the ETA. All customers will see a monthly "Energy Transition Charge" to recover costs associated with the retirement on their bills. All rights to the Energy Transition Charges are owned by PNM Energy Transition Bond Company I, LLC. This statement is required by a ruling from the New Mexico Taxation and Revenue Department. It is to disclose that PNM is collecting the charges on behalf of PNM Energy Transition Bond Company I, LLC, who will own them.

10 - Cost-Effective Energy Saving

This pays for energy efficiency programs ¿ such as refrigerator recycling, cooling rebates and lighting discounts, as well as business programs. Determine what energy efficiency programs you might benefit from at pnm.com/save-money-and-energy.

11 - San Juan ETA Settlement Credit

As part of PNM's commitment to serve our customers with affordable 100% carbon-free electricity, PNM closed the San Juan coal plant utilizing New Mexico's landmark Energy Transition Act ("ETA"). The "San Juan ETA Settlement Credit" line on your bill reflects an agreement by PNM that provides our customers with $115 million in bill credits over a one-year period, beginning October 21, 2023. These credits come from the savings of exiting the coal plant.

12 - City/County Franchise Fee

This fee is charged by cities and counties for the use of public rights-of-way to bring electricity to you. It is not charged by all cities and counties in New Mexico, so it only appears on your bill for customers in those areas.

13 - Message Center

Check this area for information about programs and services that may be of interest to you as well as other news and announcements related to your account.