Request More Time to Pay

Help paying your past-due PNM bill

Need assistance paying your electric bill? PNM wants to help. Residential customers, with a past-due balance, can easily apply online for several payment assistance programs at one time by going to PNM.com/help. Just answer a few questions and we'll do the rest. If you prefer to apply over the phone, call us at 855-364-2950, weekdays, between 7:30 AM and 6 PM. Apply for help today. PNM has resumed disconnection of electricity  for residential customers who are past-due on their PNM bill. Would you rather receive help from PNM in person? Check out one of our in-town assistance events here.

If you do not qualify for financial assistance, there is still help available to avoid disconnection. Sometimes people need a little help, and we try to be as flexible as possible. A payment extension gives you more time to pay an amount that is already past due.  PNM is working with customers to establish a flexible payment plan to pay over multiple months, so you do not have to worry about bringing your account current with just one payment. 

How it works

  • Once your request is made, in most cases you'll know right away if the payment plan was approved.
  • If approved, the system will tell you the amount that was extended and the new due date. You will then have the option of accepting or rejecting the payment extension. The new due date for the past-due amount plus the current charges will be 60 days, or possibly longer, from the date the payment extension was accepted and approved. 

To request a payment extension online:

  • Log in to your PNM Online Account, or if you don't have an online account, sign up for one today.
  • Click on the links:  View Detailed Bill,  Make a Payment and then Payment Extension. 
 

Request Online

 

To request an extension by phone:

  • Call PNM Customer Service at (888) 342- 5766 and have your PNM account number handy.
  • Follow the voice prompts on the automated phone system:
    • Main menu > Billing and payments
      • You will be asked to enter the first nine digits of your account number and the ZIP code of the address where you receive electric service after you say "billing and payments".
    • After entering your information, select Payment Options > Payment arrangement
      • Note: The payment arrangement option will only be offered if there's a past-due amount on the account.
  • If your request is approved, the automated phone system will give you a new due date for the past-due balance and the amount due on that date.
    • You will be asked to accept or reject the payment extension.

Not all accounts are eligible for more time to pay an already past-due amount. An account cannot be granted a payment extension if any of the following are true:

  • The account is signed up for Automatic Payment, Budget Billing or Summary Bill.
  • If your account has a medical certificate in place, please call us at (888) 342-5766 to discuss other arrangements.