During these troubled times, PNM wants our customers to be certain of one thing: We are in this together and PNM is here to help. If you have been impacted in any way by the coronavirus pandemic and are having difficulty paying your electric bill, please contact us so we can make arrangements. We can also discuss payment assistance programs, such as the PNM Good Neighbor Fund, that may be able to help. Please reach out to us via live chat on PNM.com, email (PNMCustomerService@pnm.com) or phone (888-342-5766) to discuss your options. Please be vigilant against scammers claiming to be with PNM and insisting on you paying with a prepaid gift card. PNM will never ask you to pay with a pre-paid gift card.
There are several ways to pay your bill. Compare your options here, and choose the one that's best for you.
Check out your online payment options here. You can make a one-time payment online today.
Call KUBRA EZ-PAY® payment services for PNM at 1-844-PNM-PYMT (844-766-7968) to make a payment over the phone with a credit, debit or ATM card or an electronic check ($2.00 fee). If you contact the PNM call center directly, PNM representatives will be unable to process your payment information on your behalf. Instead, your call will be transferred to the PNM payment provider secure system where you can enter your payment information.
Pay in person at a Western Union or at one of our walk-in payment centers.
Put your payment on autopilot with Automatic Payment. We'll deduct it from your bank account on the day it is due. Combine it with Budget Billing, and it's easier than ever to manage your PNM bill.
If you need a little more time to pay an amount that is already past due, requesting a payment extension may help.
PNM customers who are facing a financial emergency and are income eligible may be able to receive a PNM Good Neighbor Fund grant to help pay part or all of a past-due PNM bill.
Gift of Power
Paying towards someone's PNM bill is generous and brings financial relief to people. If you would like to give the gift of power to someone, it is easy to do so. All you need is their name and address. Then, call us at 888-DIAL-PNM during business hours Monday-Friday between 7:30 a.m. and 6 p.m., we'll input the customer's account information for you, we'll help with the processing, and then we will notify the recipient of your gift.