Move In / Start Service

Welcome to PNM! You can start service or add another PNM account in five easy steps. Afterwards, you'll get an email with the details of your request. 

You should complete this process at least 3 business days before you plan to move in to ensure your service is established in time for moving day.

If you are moving to another address served by PNM, choose the Transfer Service option to stop service at your old location and start service at your new location, in one step. 

To start service, you will need:

  • Address where you want the service
  • Preferred start date.
  • Social security number

About deposits and other important information: 

  • Customers may be charged a deposit. The amount will typically be 1/6 of the total amount of electricity used in the last 12 months at the address you are moving to.
  • A connection fee will be added to your first bill:
    • $7.00 if electricity is on
    • $11.00 if electricity is off. 


Log In to My Account

If you are already a PNM customer and need to start service at an additional location, log into your online account:

  • We'll use the information already on file to make the process easier and quicker.
New to PNM?

New to PNM or currently a PNM customer but don't have a online account yet? Get your move in started as a guest and sign up for an online account later.