Frequently Asked Questions

We know your time is valuable, so when you have questions, we want you to be able to find answers as quickly as possible. This section will help you find answers to questions you may have about various programs and services we offer. 

Payments Arrangements

Learn how you can get more time to pay a past-due balance.

PNM Sky Blue

You have the power to help us build more wind and solar energy. Learn more.

Automatic Payment

Get answers about why it makes sense to pay your bill automatically each month.


Get answers to your payment questions here.

Submit Meter Read

If you want to submit your own meter read, learn and why to do it here.

Move In/Out

Learn more about the process to move your service.


Get answers to your billing questions here.

Good Neighbor Fund

Whether you want to get help or help others, get answers to your questions here.

Business Energy Efficiency Programs

Get details about rebates for energy efficiency upgrades.

Customer Service

Find out how long it takes to get a response to emails and how to get in touch with us.

Budget Billing

Want to even out your payments every month? Get answers to your questions about this program.


We know outages are frustrating. Find answers to your outage-related questions.

Residential Energy Efficiency Programs

Get answers about saving money with rebates and discounts.

Paperless Bill

Get answer to your questions about how you can save trees and reduce clutter .