Frequently Asked Questions: Customer Service
When can I expect an answer to my email?
- Answer: We typically answer all emails within three (3) business days.
What are your hours?
- Answer: Our customer service line representatives are available weekdays from 7:30 a.m. until 6:00 p.m., Mountain Standard time. Outages can be reported 24/7.
What is your phone number?
Answer: You can reach our customer service representatives at (888) DIAL-PNM.