Report an outage or electric emergency 24/7 at 888-342-5766, report online or text #OUT to 78766.
Hours: Weekdays, 7:30 a.m. to 6 p.m.
Best time to call: Tues. - Thurs. 9:30 a.m. - 4 p.m.
Chat Hours: Weekdays, 7:30 a.m. to 6 p.m. MT
You can text PNM to get your account balance, request a payment extension, report power outages, and receive outage status updates. Text #REG to 78766 to get started. Message and data rates apply.
Albuquerque, N.M., 87158
414 Silver Ave. SW
Albuquerque, NM 87102
P.O. Box 27900
Albuquerque, NM 87125-7900
You will receive a reply within 3 business days.
Do not report an outage or electric emergency by email. Report your outage online or by texting #OUT to 78766. You can also call us 24/7 at 888-342-5766 or visit our outage center for more information on outages.
Before you email us, did you know you can do these things when you log in to your PNM.com account?
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