Report an outage or electric emergency 24/7 at 888-342-5766, report online or text #OUT to 78766.

  • Call Us

    Speech or Hearing Impaired

    TDD-TTY: 711

    Customer Solar Programs
    (505) 241-2750
    PNM Resources Operator
    (505) 241-2700
  • Chat With Us

    Chat Hours: Weekdays, 7:30 a.m. to 6 p.m. MT

    Live Chat
  • Get Text Alerts

    You can text PNM to get your account balance, request a payment extension, report power outages, and receive outage status updates. Text #REG to 78766 to get started. Message and data rates apply.

  • Mail Us


    Main Offices
    Albuquerque, N.M., 87158

    Physical Address

    414 Silver Ave. SW
    Albuquerque, NM 87102


    P.O. Box 27900
    Albuquerque, NM 87125-7900

  • Email Us

    You will receive a reply within 3 business days.

    Do not report an outage or electric emergency by email. Report your outage online or by texting #OUT to 78766. You can also call us 24/7 at 888-342-5766 or visit our outage center for more information on outages.

Before you email us, did you know you can do these things when you log in to your account?

  • Start, stop, and transfer service
  • View and print copies of your current and previous bills
  • Answer most billing questions
  • View usage and payment history
  • View or change your Automatic Payment plan
  • Update your mailing address, phone number or email

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FAQs: Customer Service

  • How long will it take to get a response?
    • You can expect a response within three business days. more...

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