Smart Meter Opt Out
Will my service be disconnected if I opt out?
No. Your electric service will continue as usual if you choose to opt out of a Smart Meter.
PNM is committed to providing safe, reliable electricity to all customers. Choosing not to have a Smart Meter installed will not affect your access to electric service.
What does opting out mean?
If you choose to opt out of a Smart Meter:
- Your meter will be read manually instead of remotely
- You may not have access to certain Smart Meter features, such as detailed energy usage insights or faster service capabilities
- You may not be eligible for some programs or rate options that require Smart Meter technology
This option is available for customers who prefer not to participate in Smart Meter installation.
Are there fees to opt out?
Yes. Because opting out requires manual meter reading and additional operational support, fees apply.
One-time opt out fee:
- $18.60 if you opt out before Smart Meter installation is completed in your area
- $49.17 if a Smart Meter has already been installed
Ongoing monthly fee:
- $9.95 per month, beginning once Smart Meter installation is completed statewide in New Mexico, estimated for end of 2028
Fees are subject to change depending on the number of customers that choose to Opt out and New Mexico Public Regulation Commission filings.
Why is PNM installing Smart Meters?
Smart Meters support PNM's efforts to modernize the electric grid and provide customers with:
- More detailed energy usage information
- Faster outage detection and restoration
- Improved service capabilities
- Tools that help customers better manage energy use
While most customers choose to participate, opting out remains available.
| Smart Meter | Traditional Meter | |
|---|---|---|
| Energy Alerts | Yes | No |
| View Interval Energy Usage | Yes | No |
| Outage Detection | Yes | No |
| Manual Meter Reading by Technician | No | Yes |
| Setup Charge | Free | $18.60 / $49.17 |
| Monthly Charge | Free | $9.95 |
How do I opt out?
If you would like to opt out of a Smart Meter installation, or if you have questions about your options, we're here to help.
You will need your PNM.com log in credentials and your PNM account number to submit the opt out form online.
You can also call the PNM Contact Center at 888-DIAL-PNM (888-342-5766) to begin the opt out process. Our team can walk you through the process and answer any questions you may have.
Got questions? We've got straight answers.
Smart Meters make bills more accurate by recording actual energy use, eliminating the need to sometimes estimate use. Your billing process stays the same.
Yes. If you Opt out now, you can change your mind and call the contact center to request a Smart Meter to be installed. However, the Opt out fees already applied are non-refundable.
Unlike Smart Meters, which automatically transmit usage data, traditional meters require trained personnel to physically visit your location each month to read the legacy meter. This process involves additional staffing, specialized equipment, vehicle usage, and ongoing software maintenance to ensure accurate billing.
Yes. A key benefit of Smart Meters is that they help speed up the restoration time for outages, by identifying when power is lost faster. If you Opt out, outage detection may rely more heavily on customers reporting rather than our Smart Meters sending alerts to PNM.
Have more questions?
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