Tribal Smart Meter Installation
We'll Keep You Informed Every Step of the Way
Before your Smart Meter installation, you'll receive notifications to help you prepare and know what to expect.
PNM will work closely with the Pueblo and Tribal Nations to obtain permission for installation and access to the land.
How to Prepare for Your Smart Meter Installation
Your safety is our top priority. We are committed to completing every installation safely and efficiently. A few simple steps can help ensure a smooth and safe installation.
What You Can Do Ahead of Time
Clear Access to Your Meter
- Make sure the area around your electric meter is easy to access
- Remove any obstacles like locked gates, debris, or overgrown vegetation
Secure Pets
- Please ensure pets are safely secured or kept indoors during the installation
- This helps protect both your pets and the technician
Plan for a Brief Power Outage
- There may be a short interruption of power during the meter exchange
- Consider saving work and resetting sensitive electronics ahead of time
Important for Medical Devices
Have Backup Power Ready
- If you or someone in your home relies on medical equipment, ensure backup power or battery support is available during the brief outage
Register for LifeWatch
- Customers who depend on life-supporting medical devices are encouraged to enroll in PNM's LifeWatch program
- This helps us better support your needs and keep you informed
Quick and Simple Installation
Technician Arrival
A trained technician will arrive to complete your meter exchange.
Meter Inspection
An inspection will be performed during the meter installation.
Smart Meter Installed
Your existing traditional meter will be replaced with a Smart Meter.
Brief Power Outage
Power may be briefly interrupted during the exchange.
Installation Complete
A door hanger will be left confirming your installation.
Start Seeing the Benefits Right Away
- Better insights into your energy use
- More tools to help manage your energy
- Faster outage detection and response
Understand Your Energy Use
With your new Smart Meter, you'll have greater visibility into your energy use to help you stay informed and make decisions that work for you through My Energy Usage.
Benefits:
- View daily energy usage
- Access near-real-time energy insights
- Better understand what impacts your bill
- Tips on how to lower your energy usage
Frequently Asked Questions
PNM is upgrading electric meters as part of its Grid Modernization Project. Tribal and Pueblo communities will receive advance notifications and tailored communications before installation activities begin in their area.
Yes. The PNM Tribal Government Relations and Customer Engagement Team works with tribal leadership and staff as community stakeholders, to support communication, access permissions, and awareness of cultural events before deployment activities begin.
In most cases, customers do not need to be home if the meter is accessible to technicians. If access to the meter is restricted or located behind a locked gate, additional coordination may be needed.
PNM plans to use a consistent group of trained installation technicians for Tribal communities. These technicians receive customer interaction and cultural awareness training to help ensure respectful and consistent customer experiences.
Installation planning includes advanced coordination to account for tribal community events, permitting requirements, and other local considerations. PNM works to schedule activities in a way that minimizes disruption whenever possible.
Customers can contact PNM for assistance at any time. Questions or concerns can be escalated through PNM customer support channels, and the PNM Tribal Government Relations representatives may also assist with community-specific concerns.
The installation does not change your electric service. The new meter is designed to provide more detailed energy-use information and support future customer tools and programs.
Smart Meters support faster outage detection and response, improved reliability and service, and to help customers understand electricity consumption. Future customer portals and mobile tools will provide additional access to energy usage information.
Have more questions?
Learn how grid modernization works, what to expect next, and how we are keeping your energy service safe, private, and predictable.
See what's happening in your neighborhood.
Discover the small but powerful devices being added on poles across our service territorythe first step toward a stronger, smarter grid.
