Good Neighbor Fund

PNM Good Neighbor Fund

The PNM Good Neighbor Fund is an emergency fund that helps low-income customers in our service area with energy assistance when they are at risk of being disconnected. Donations from generous PNM customers, employees, and shareholders fund this program.

PNM Good Neighbor Fund Qualifications

Your total household income must be at or below 150% of the Federal Poverty Level (FPL) to qualify for the Good Neighbor Fund. Guidelines presented below:

Total Household Income
Total Household Members/ Tamaño del Grupo Familiar Total Household Monthly Income/ Total Mensual del Ingreso Familiar Total Household Annual Income/ Total anual del Ingreso Familiar
1 $1,823 $21,870
2 $2,465 $29,580
3 $3,108 $37,290
4 $3,750 $45,000
5 $4,392 $52,710
6 $5,035 $60,420
7 $5,678 $68,130
8 $6,320 $75,840
For each person more than 8, add: $642 $7,710
If no income, food stamps/SNAP may be accepted as proof of income

Before applying for financial assistance, please have the following prepared to upload or bring with you:

A disconnect notice on your PNM bill

Your PNM bill must be at risk of disconnection to receive financial assistance from the PNM Good Neighbor Fund. Have a copy of your paper PNM bill or your paperless PNM bill. You may show a copy of your paperless bill from your phone when receiving help in person.

Proof of approval for LIHEAP or SNAP benefits for the current calendar year, 2023 - 2024.

We will accept proof of approval letters from either of two programs - the Low-Income Energy Assistance Program (LIHEAP) and the Supplemental Nutrition Assistance Program (SNAP). These programs are administered by the New Mexico Human Services Department, and they offer financial assistance to eligible households. If you are eligible, SNAP helps you receive food products, while LIHEAP is designed to assist you in paying your utility bills. Both programs are available on an annual basis.

If you need financial assistance from LIHEAP, the funded amount will be directly paid to your utility account, such as PNM. If you want to learn more about the program and how you can apply, please visit the official website.

Proof of all identification for everyone living in the home

Valid identification is required for all household members and children, including the PNM account holder named on the PNM bill. For adults, IDs such as a driver's license, state ID, alien registration card, or passport, etc. For children, we can accept a school ID, insurance card, social security card, or insurance card, as an alternative.

Proof of household income for all adults living in the home

Proof of income for all adults living in the household, including the PNM account holder named on the bill - we will accept pay stubs or bank account statements dated within 60 days of applying for assistance. We can also accept Supplemental Security Income (SSI) or a Social Security Statement. If you do not have income, we need to see an unemployment document or proof of SNAP/food benefits.

How to Apply

PNM Good Neighbor Fund Locations - By Appointment Only

If you need to apply for help from the PNM Good Neighbor Fund, you can schedule an appointment at one of our community agency's offices


Rio Grande Food Project
600 Coors Blvd NW
Albuquerque, NM 87121

Call to schedule an appointment 505-831-3778 or Good Neighbor Fund Walk-ins are welcome on Wednesdays and Fridays during regular food distribution from 9 am ¿ 11 am.

Love Inc. of Otero County
1106 Ohio Ave
Alamogordo, NM 87310

Alternatives to Violence
110 Walnut Street
Clayton, NM 87415


CitiLife Church
1200 E Pear Street
Deming, NM 88030

Samaritan House
501 7th Street
Las Vegas, NM 87701

Midwest NM CAP 
(Community Action Program)

549 Don Pasqual Rd NW
Los Lunas, NM 87031


A new location coming soon!

Salvation Army Office
525 West Alameda Street
Santa Fe, NM 87501

St. Francis Newman Center
914 W. 13th St
Silver City, NM 88061

Hidalgo Medical Services - Family Support
114 W. 11th St
Silver City, NM 88061