July 21, 2015
PNM Warns Customers of New and Continuing Scams
Albuquerque: PNM is warning customers to be alert for a possible new scam reported during the past few days. A customer received a call from someone claiming to be a PNM employee who stated that the customer's power would be disconnected so the company could change the electric meter at that location. The customer became suspicious when the caller could not provide information about PNM or the procedure in question.
"Our customers trust PNM to provide reliable service and consistently improve our system, and unfortunately there are criminals trying to take advantage of that relationship," said Jo Ann Newton, vice president, Customer Service. "Thankfully, this customer called us to check the validity of the call. If something doesn't seem right, I urge our customers to contact PNM for their own protection and to alert the company of any potential illegal activity."
PNM continues to receive reports of an ongoing scam where customers receive threatening calls about disconnection if payment is not given over the phone. The call comes from a fake 1-800 number. Customers receiving any suspicious calls about their electric service should hang up and immediately call PNM: 1-888-DIAL-PNM and also report fraudulent calls and scams to law enforcement.
With headquarters in Albuquerque, PNM is the largest electricity provider in New Mexico, serving more than 500,000 customers in dozens of communities across the state. PNM is a subsidiary of PNM Resources, an energy holding company also headquartered in Albuquerque. For more information, visit PNM.com.