News Release

July 3, 2018
PNM warns of aggressive scam targeting business and residential customers

Impostors threaten to shut off power unless customers pay


Albuquerque: PNM has received more than 65 scam reports this week, from business and residential customers, that people claiming to be with PNM are threatening to disconnect their electricity unless a payment is made. As they have in the past, the scammers are asking for payments to be made by pre-paid gift cards, PayPal donation, or credit card. Customers are given a call back number and are told they must call with payment within a certain amount of time or they will be disconnected. Scammers are primarily targeting businesses and a limited number of residential customers in Albuquerque, Rio Rancho, and Santa Fe, but reports have been received throughout New Mexico.

Some scammers have figured out a way to add a false PNM caller ID name appear and have similar recorded on-hold messaging when customers call the number back. Often, they target customers on Fridays or the day before a holiday, threatening disconnection of service over the weekend or during the holiday unless they pay within a small window of time. This is designed to panic customers into paying, even when all the signs of a scam are present. However, PNM does not disconnect on weekends or holidays.

“Unfortunately, scammers continue to develop new and sophisticated ways to steal money from customers across the country,” said Dan Ware with PNM Corporate Communications.“ Luckily there are things customers can do to recognize these scams and to protect themselves from falling victim to them.”

Here are some things to keep in mind:

  • Check your bill. If you have not received a bold disconnect notice on page 1, it's a scam.
  • Customers can call the number on their bill to find the true status of their account.
  • PNM does sometimes make calls to customers who are past due, but scammers have no way of knowing who those customers are.
  • If you are asked to purchase pre-paid gift cards or pay through PayPal, it is a scam.

It is helpful if customers jot down any details, such as the name, the number on the caller ID, and the specifics of the request, and then report it to PNM at 888-DIAL-PNM. Customers should also contact local law enforcement if they feel like their safety is at risk or if they are a victim of fraud. 


With headquarters in Albuquerque, PNM is the largest electricity provider in New Mexico, serving more than 500,000 customers in dozens of communities across the state. PNM is a subsidiary of PNM Resources, an energy holding company also headquartered in Albuquerque. For more information, visit