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Is power out near me?
Use the PNM Outage Map to check your outage status, estimated restore time, and cause (if known), report an outage, and get real-time alertsall in one spot.
Report, Alerts, and Tips
Providing reliable service is the foundation of everything we do at PNM. Our electricity reliability is among the best in the nation, and we're proud of it. However, outages do happen once in a while. We know they're frustrating when they do. The Outage Center is your resource to report a new outage, view current outages and more.
Tell us about a new outage, so we can send out our team to restore it. You can also report an outage by texting #OUT to 78766. (Message and data rates apply. Text #HELP for options or #STOP to cancel.)
Outage Alerts are a convenient way for you to receive the ongoing status updates when you are experiencing a power outage, plus it is free and simple to sign up. Find all the ways you can sign up.
For detailed guidance on staying safe before, during, and after a power outage, visit our Outage Safety Tips page. These tips can help keep you and your family safe while our crews work to restore power.
Tell us about a new outage, so we can send out our team to restore it. You can also report an outage by texting #OUT to 78766. (Message and data rates apply. Text #HELP for options or #STOP to cancel.)
If you see a downed power line, do not touch it or anything in contact with it. Call PNM immediately at 888-DIAL-PNM. If you are in a vehicle with a fallen power line on it, stay inside until help arrives.
If you're renting a home or apartment and are not a PNM account holder, you can still keep updated on power outages and Public Safety Power Shutoffs on the PNM Wildfire Safety page.
What to do if you lose power
When a power outage occurs, it can be unclear where to start or what actions are most helpful. The steps below outline a simple, practical approach to help you quickly assess the situation, communicate with PNM, and stay informed until your service is restored.
Step 1
Check with your neighbors to see if they also have lost power. You will know it is not your home if others around are also experiencing an outage. You can check the outage map too.
Step 2
If your neighbors have power, check your breaker box to ensure that the problem is not inside your home. It is easy to identify and reset any tripped circuits.
Step 3
Now that you know the outage is not your breakers, please report your outage 24/7 online, text #OUT to 78766, or call (888) DIAL-PNM (1-888-342-5766).
Step 4
Sign up to receive email or text alerts when your power is out and when it is back on. You will also receive a notification when the estimated restoration time is updated.
Why Power Outages May Occur
Power outages can happen for many reasons, from extreme weather and fallen branches to public works projects, animal interference, vandalism, and vehicle collisions. Understanding these common causes can help you stay informed and prepared when an outage occurs. If you experience a loss of power, please report it right away so our crews can begin working to restore service as quickly and safely as possible.
Linemen Are Always On Call
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Frequently Asked Questions
You can view our online outage map or check our mobile outage map to view the status of an outage. For large outages, generally those affecting 1,000 customers or more, we post updates on our Twitter and Facebook pages.
Yes. We may not always know if there's an outage at your specific location, so it's best to let us know. You don't have to call, though. You can also report it online, through our website, or text #OUT to 78766. You will need to register first by texting #REG to 78766. Message and data rates may apply.
Each outage is different. We provide updates as we receive additional information from the Operations Dept and the crews for each outage situation. The Outage Map is updated every 10 minutes.
All street light outages should be reported by calling 888-DIAL-PNM, or they can be reported at PNM.com/streetlights. Please try to be as detailed as possible about the location of the light you wish to report. View the online Streetlight Owner Map.
