PNM Good Neighbor Fund

We know keeping up with bills can be challenging. That is why PNM offers various programs to help you get caught up on your past-due electric bill and avoid disconnection. Every year, the PNM Good Neighbor Fund distributes hundreds of thousands of dollars to thousands of limited-income families in the areas PNM serves, with up to $370 credited directly on qualified customer bills once per year. This program is funded through the generosity of our employees, shareholders, and customers. Review the eligibility guidelines below and select the way the way you most prefer to receive financial assistance with your PNM bill.

Qualifications and what you need to receive financial assistance

Before applying for financial assistance, please have the following prior to applying: 1) Your PNM bill, 2) Proof of all identification for everyone living in the home, 3) Proof of household income for all adults living in the home. If no income, then proof of no income is required. Accepted is proof of SNAP/food stamps or your current Low-Income Home Energy Assistance Program (LIHEAP) approval letter.

Apply online for bill help with the PNM Good Neighbor Fund

For most customers, applying online is the most convenient way to apply for financial assistance with your PNM bill. We will automatically check all available financial assistance programs for you and will apply the maximum amount of money towards your bill as possible. 

Attend an in-person PNM financial assistance event

Some customers prefer to receive financial assistance with someone in-person. PNM offers in-person many financial assistance events throughout the year in the areas we serve. New in-person financial assistance events are added regularly so check back often.

View the 2023 schedule for in-person financial assistance events.

Visit a PNM Good Neighbor Fund location by appointment only

Another option to receive financial assistance with your PNM bill is to schedule a 1:1 in-person by-appointment only. PNM works with many community partners throughout the areas we serve. Appointments can be made in Albuquerque, Alamogordo, Belen, Clayton, Deming, Isleta Pueblo, Las Vegas, Los Lunas, Ruidoso, Santa Fe, Silver City, and Tularosa.

List of PNM financial assistance locations for by-appointment only.

Apply for bill help through Low Income Home Energy Assistance Program (LIHEAP)

The federal Low-Income Home Energy Assistance Program (LIHEAP) provides qualified New Mexico residents with a one-time, annual payment toward electric and heating bills. The current year LIHEAP Program is OPEN and accepting applications. This is not required to receive help from PNM but can maximize the amount of financial assistance you may receive. Please visit the link below to learn more about how to apply for LIHEAP and what the program's requirements are.

LIHEAP information and application.

Don't qualify? We can still help.

If you do not qualify for financial assistance but still need help with your PNM bill, we can still help you. Whether you need a payment extension to give you more time to pay or enroll in PNM Budget Billing to remove the month-to-month fluctuations on your bill so you pay the same amount each month, we can help. 

Contact PNM for more time to pay or for Budget Billing.

Make a donation to the PNM Good Neighbor Fund

Help those in our community by donating to the PNM Good Neighbor Fund program. With a donation contribution of your choice, you can make a difference in someone's household. Funds go to low-income individuals, seniors, families, and other vulnerable customers struggling to pay their PNM electric bill. Your contribution is tax-deductible, and PNM matches every dollar in customer contributions annually.