Report an outage or electric emergency 24/7 at 888-342-5766, report online or text #OUT to 78766.

  • Call Us

    Speech or Hearing Impaired

    TDD-TTY: 711

    Customer Solar Programs
    (505) 241-2750
    PNM Operator
    (505) 241-2700

  • Chat With Us

    To start a chat, click the Live Chat button that appears in the bottom right corner of the site during chat hours.

    Chat Hours: Weekdays, 7:30 a.m. to 6 p.m. MT

  • Get Text Alerts

    You can text PNM to get your account balance, request a payment extension, report power outages, and receive outage status updates. Text #REG to 78766 to get started. Message and data rates apply.

  • Mail Us

    PNM

    Main Offices
    Albuquerque, N.M., 87158

    Physical Address

    414 Silver Ave. SW
    Albuquerque, NM 87102

    Payments

    P.O. Box 27900
    Albuquerque, NM 87125-7900

  • Email Us

    You will receive a reply within 3 business days.

    Do not report an outage or electric emergency by email. Report your outage online or by texting #OUT to 78766. You can also call us 24/7 at 888-342-5766 or visit our outage center for more information on outages.

Before you email us, did you know you can do these things when you log in to your PNM.com account?

  • Start, stop, and transfer service
  • View and print copies of your current and previous bills
  • Answer most billing questions
  • View usage and payment history
  • View or change your Automatic Payment plan
  • Update your mailing address, phone number or email

Not Registered yet? Sign up today.

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Frequently Asked Questions: Customer Service

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