We've made a simple
update to the way you
sign in to your
PNM.com account.

A Small Change to How You Log In to PNM.com

PNM has begun using a trusted identity platform, to manage customer logins. This change has introduced a refreshed login screen and gives you the option to enable two-factor authenticationa feature that helps you secure your account.

Your account access will remain the same, and no action is needed on your end.

What you will see

When you log in to your PNM.com account, you will notice that the login screen looks a little different. That's because we've upgraded to a new, more secure login system. While the appearance has changed, rest assuredyou're still in the right place, and your information is safe. This update is part of our ongoing commitment to protecting your account and providing a better online experience.

New PNM.com login screen

Benefits of Two-Factor Authentication

Two-factor authentication adds an extra layer of security to your account. After entering your password, you'll be asked to verify your identity using a code sent to your phone or email. This helps prevent unauthorized accesseven if someone has your password.

Frequenty Asked Questions

Why is PNM making this change?

We've introduced new login features like two-factor authentication and to continue providing a reliable and consistent sign-in experience.

What is two-factor authentication?

Two-factor authentication is an optional feature that adds a second step to your loginsuch as entering a code sent to your phone. It's a way to give you more control over your account access.

Do I have to enable two-factor authentication?

No, it's completely optional. You can choose to enable it for added account protection.

Will I need to create a new account?

No. You'll use your existing PNM.com credentials. Just follow the updated login prompts.

What if I have trouble logging in?

Chat with us or contact Customer Service at 888-DIAL-PNM (888-342-5766).

Is my personal information safe?

Yes. We use industry standard security protocols to help protect your data.