If you need to report an outage or electric emergency, call us 24/7: (888) 342-5766.

Email Us

Time-of-Use Rate Email Surveys - November 2018 
Recently you may have received an email from PNM asking for your input on a survey about time-of-use pricing. This email and survey links are legitimate, and your input will be valuable as we explore potential new programs. Your answers will remain confidential, and no changes will be made to your existing or future service as a result of taking this survey. 

You will receive a reply within 3 business days.  For quicker service, Chat live with a representative. 

Please do not report an outage or electric emergency by email.

Before you email us, did you know you can do these things when you log in to your PNM.com account?

  • Start, stop, and transfer service
  • View and print copies of your current and previous bills
  • Answer most billing questions
  • View usage and payment history
  • View or change your Automatic Payment plan
  • Update your mailing address, phone number or email

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To send us feedback or ask a question, select a department to contact.

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Chat Hours: Weekdays, 7:30 a.m. to 6 p.m. MT

KUBRA EZ-PAY Payment Services for PNM

(844) PNM-PYMT (1-844-766-7968)

Customer Service

(888) DIAL-PNM (1-888-342-5766)

Hours: Weekdays, 7:30 a.m. to 6 p.m.
Best time to call: Tues. - Thurs. 9:30 a.m. - 4 p.m.

Business Customers
(888) 245-3659

Other Departments

Switchboard:  (505) 241-2700
Customer Solar Programs:  (505) 241-2750  



Mailing Information

Main Offices
Albuquerque, N.M., 87158


Physical Address

414 Silver Ave. SW
Albuquerque, NM 87102



P.O. Box 27900
Albuquerque, NM 87125-7900



FAQs: Customer Service

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    • You can expect a response within three business days. more...

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