What's Happening
We are experiencing a temporary shortage of meter readers across our service area. As a result, some meters may not be read on their regular schedule, which may lead to billing delays.
Your bill may be delayed if we were unable to read your meter on your scheduled date.
If your meter isn't read, your bill may be estimated. It will be reconciled once we receive an actual meter reading.
We are actively hiring and training additional meter reading staff to restore normal operations to ensure you receive an on-time bill.
Additional Support is Available
We understand that unexpected bill increases can create financial stress. We're here to help.
Our dedicated support line is available this Saturday and Sunday, August 22-23 from 8:00 a.m. to 11:00 a.m.
Simply call 844-378-5792 to speak with a representative.
Submit Your Meter Reading
Submitting your meter reading helps us ensure your bill is accurate and on time. It's quick, easy, and makes a big difference!
Submit Your Reading Today
- Log in your PNM.com Account and select Submit Meter Reading under the My Energy Usage section.
- Text #mread to 78766
Self-reads must be submitted by the deadline to be used for billing. Late submissions may result in an estimated bill.
How to Read Your Meter
There are four or five dials on your meter. Read the dials from left to right and note the lowest number the hand of each dial has passed. Note the direction each dial is moving. The dials on the electric meter below indicate 7 3 1 5 6.
Important to Know
Noticing a higher bill than expected? Factors such as hot summer weather and changes in energy use can all impact your monthly charges. The information below explains what may be affecting your bill and where to find help if you need it.
Higher Summer Usage
Recent hot summer weather has increased electricity use for many customers, which may also result in higher-than-normal bills.
More Than One Month on Your Bill
If your bill covers more than one month, your usage is allocated across the applicable billing periods and usage blocks are adjusted for the additional days. This helps ensure your usage is not billed at a higher rate.
Ways We Can Help
In addition to weekend support, payment arrangements, financial assistance and energy-saving resources are available to help when you need it most.
Thank you for your understanding as we work to serve you better
Thank you for your patience and understanding as we work through these staffing challenges. Additional customer support is available this Saturday and Sunday from 8 a.m. to 11 a.m. Please call us at 844-378-5792.
Thank you for being a valued PNM customer. If you have additional questions, please download our FAQs.