How it works
When you sign up for Paperless Bill, PNM will send your bill in an email. A PDF containing the details of your energy usage will be attached to the email.
The email is designed to provide you with the most important information at the very top, making it easy for you to quickly know how much your bill is, when it is due, and quickly pay it.
"...but I need a reminder!"
One of most frequent responses we receive when we ask our customers why they have not signed up to receive a Paperless Bill is, "I use my paper bill to remind me to pay my bill."
We learned that sixty percent of the people who use their paper bill simply as a reminder to pay their bill, actually pay their bill online.
If you use your paper bill as a reminder to pay your bill and you pay your bill online, you can receive a reminder in three other ways and help save paper, gas, time, reduce your carbon footprint, and preserve the beautiful New Mexico environment.
Let us remind you
We offer free payment reminders that you can sign up for. Each month, two business days before your bill is due, we can remind you to pay your bill, we can send you an email to remind you, we can send you a text message or we can call you. Help us save postage, gasoline, time, and of course all that paper, please consider signing up to receive a Paperless Bill.
How to sign up
Signing up to receive a Paperless Bill is easy. Login to your account and from your Account Summary page scroll to the Paperless Bill section and select, Sign Up.
Signing up to recieve payment reminders is just as easy. Login to your account and from your Account Summary page scroll to the Payment Reminders section and select, Sign Up. You will be taken to a page when you can choose to receive your reminder by email, phone, or text message.
Stay Organized With Secure, Paperless Billing
By choosing to receive a paperless bill, you'll enjoy the convenience of accessing your bill anytime, anywhere, immediately after your bill is generated. It's a secure way to manage your account, reducing the risk of lost or stolen mail. Plus, you'll eliminate clutter, stay organized, and get your bill faster - all while simplifying your monthly routine.
Say goodbye to clutter with paperless billing. You can still pay however you want but we'll email your bill each month.
Managing your budget is easier when you know how much you'll pay. PNM Budget Billing balances the seasonal highs and lows of your energy bill for a more consistent monthly payment.
We offer free payment reminders that you can sign up for. Each month, two business days before your bill is due, we can remind you to pay your bill, we can send you an email to remind you, we can send you a text message or we can call you.
Things you need to know if you think you may have been the target of a phone scam or if someone used your identity to open a fraudulent PNM account.
What to know more about the different terms on your bill? Get details here.
Frequently Asked Questions
The different items on the back reflect the different charges the New Mexico Public Regulation Commission allows us to collect from customers, and these reflect the various costs associated with delivery of electricity to you.
There are two ways that your rates can change. The first is that they change seasonally. During the summer months of June, July and August, when demand and electricity costs are at their highest, higher rates will be in effect. Lower rates are in effect during the non-summer months of September through May, reflecting the lower cost of electricity at that time of year. The second way your electricity rate can change is that there are "blocks" or groupings of rates based on your monthly electricity usage. The less you use, the less you pay per average kilowatt hour.
Your due date is set by when your meter is read, so there is no way to change your due date.
Log in to your account by clicking on the My Account button at the top right, and you'll be able to see your last 12 months of usage and payments.
Log in to your PNM account to review your mailing address and make changes, if necessary. If you are a Paperless Billing customer, check the primary email address we have on file. You should also check your spam filter to ensure our emails are getting through.