Upgrade Service / New Construction - pnmprod
Starting October 29th, 2025, the following changes will take place in the New Service Delivery process:
- Applications for line extensions where the Customer has elected to construct trenching, conduit and/or transformer pads will now be required to request PNM inspections through PowerClerk. A reminder email will be sent until work is complete.
Upgrade or Get New Electric Service
Get the information you need to upgrade your electric service or request new electric service when you are adding on to your existing home or building a new single-family home.
Steps to Connect
1
Apply
Complete & Submit Application
- Customer gather and upload documents / information
- Customer submits application
2
Review
Your application is reviewed by PNM
- PNM reviews application and documents
- PNM request additional information (if required)
- PNM approve application
3
Design
PNM develops design
- PNM conducts field assessment (if required)
- PNM notifies customer of upfront design fee (if required)
- Customer pays upfront design fee (if required)
- PNM completes design
- PNM generates estimate and contract
4
Execute
Sign and pay for your application
- Customer signs contract
- Customer pays application fee
- PNM verifies application fee and executes contract
5
Construct
Project is constructed
- PNM executes construction
- Customer executes construction
- Customer obtains permit approval from electrical authority
- Customer notifies PNM of inspection readiness
6
Inspect
PNM inspects service
- PNM reviews approved pre-final permit information uploaded by applicant
- PNM inspect work
7
Connect
The power is turned on
- PNM installs meter
- PNM energizes line
Make a payment
Pay online from your bank account or by credit/debit card (3% fee). You can also pay by check, however, please allow additional time for us to receive and process your payment.
Electric Service Connect Aids
Before you begin your project: The various links below are intended to provide you and your contractor with the information you need to plan for and secure new or upgraded electric service for your project.
Electric Service Guide
Special Requests
Disaster Recovery
Customers affected by the fires in the Ruidoso/Mescalero areas can request to restore power here.
Need Help?
For PNM New Service Delivery related questions, please call STATEWIDE 505-241-3425 (Monday-Friday 7:30am-3:30pm Mountain Time) or to reach a specific person view a directory of New Service Delivery team members.
In Person - Tuesday and Thursday 7:30 am - 3:30 pm
Masthead Service Center
4401 Masthead St. NE
Suite 200
Albuquerque, NM 87109
Santa Fe Service Center
4565 State Rd. 14
Santa Fe, NM 87505
