Public Safety Power Shutoff - pnmprod
Public Safety Power
Shutoff (PSPS)
What is a Public Safety Power Shutoff?
When weather conditions and other risk factors combine to create an extreme risk, PNM may enact a Public Safety Power Shutoff (PSPS) and proactively turn off power as a last resort measure to prioritize community safety.
Current PSPS Alert Status in High Fire Risk Areas
Map Legend
In each phase, we'll let you know the most up-to-date status of your region by keeping PSPS Status Alert module above updated. Bookmark this page to get the latest updates.
Our alerts follow a clear five-phase system:
Legend
Normal
Conditions are normal. No PSPS actions are anticipated at this time.
What PNM is doing: Routine monitoring and standard grid operations.
What you should do: No action needed. Review preparedness plans periodically.
Advisory
(2 Days Before Possible Shutoff)
We're closely monitoring wildfire conditions.
While no shutoff is planned yet, forecasts show increased fire danger. Our system may be placed in Wildfire Safety Mode if the National Weather Service has issued a Red Flag Warning for the affected area, which means power lines will automatically shut off if debris makes contacthelping prevent ignition but possibly causing longer outages.
What PNM is doing:
- Reviewing forecasts multiple times a day with our Wildfire Response Team.
- Prepping crews and materials in case of an upcoming PSPS.
- Notifying local and state emergency officials.
- Checking availability of mutual aid crews and outside electricians.
- Making early resource plans that need more than 24 hours to coordinate.
What you should do:
- Refill prescriptionsespecially if you have less than a week's supply.
- If you rely on medical devices that need power, make a safety plan now.
- Talk with friends or family about your backup plan in case of a 48-hour outage.
- Update your contact info in your PNM account.
- Postpone large grocery trips and flexible plans during this high-risk period.
- Watch weather forecasts and check PNM.com/PSPS regularly.
Watch
(Within 24 Hours of Possible Shutoff)
Fire danger remains high and forecasts haven't improved.
If conditions continue, we may need to shut off power for safety. We'll keep you informed every step of the way.
What PNM is doing:
- Deploying or preparing crews in high-risk areas.
- Securing contractor and helicopter support for fast inspections.
- Cancelling time off for key staff.
- Staying in close contact with emergency officials.
What you should do:
- Charge all essential devices, including medical equipment, flashlights, and phones.
- Top off your car's gas tank (gas pumps won't work without power).
- Stock 48 hours' worth of drinking water and shelf-stable food.
- Confirm your safety plan with family, friends, and neighbors.
- Make backup plans for anything scheduled tomorrow.
Warning
(Day of)
Real-time data shows conditions may require a shutoff today.
If a PSPS is needed, it may happen quickly and without additional notice.
What PNM is doing:
- Staging crews at shutoff points, ready to act immediately.
- Monitoring weather and wildfire risk minute by minute.
- Mobilizing mutual aid if needed for fast power restoration.
- Posting regular updates to PNM.com/PSPS and social media.
What you should do:
- Fully charge phones and medical devices while power is on.
- Check in with vulnerable family, friends, or neighbors.
- Review your outage plan and make sure you’re ready to go without power for up to 48 hours.
- Visit PNM.com/PSPS for the latest updates and resources.
In Effect
A PSPS is currently in effect in one or more areas.
What PNM is doing: Inspecting lines, prioritizing restoration where it is safe, and posting frequent updates.
What you should do: Follow your safety plan, monitor updates, conserve device battery, and check on neighbors who may need assistance.
Safety Comes First
A Public Safety Power Shutoff (PSPS) is a last-resort safety action. If weather forecasts combine with other factors for extreme wildfire riskthink high winds, dry vegetation and overhead power linesPNM may shut off power to parts of the grid to avoid unintentional sparks that could potentially lead to catastrophic wildfires. These outages can last from a few hours up to 48 hours, depending on conditions and necessary inspections. A PSPS is a powerful tool to protect lives, property, and our beautiful New Mexico landscape.
We will never make this decision lightly. We understand how disruptive a power shutoff can be, but our priority must be keeping you safe-and making sure you have the information you need before, during, and after a PSPS event.
Before PSPS
If extreme weather makes a Public Safety Power Shutoff (PSPS) necessary, we will notify you in advance whenever possible:
- 4-7 days ahead: Monitoring extreme weather forecasts. Notifying local and tribal governments, emergency officials, hospitals, and first responders.
- 2-3 days ahead: Notifying customers via social media, PNM.com and local news.
- 1 day ahead: Directly notifying potentially affected customers via PNM emergency alerts.
- 0-4 hours ahead: Providing customers alerts before power is shut off.
During a PSPS
- Power is turned off to reduce wildfire risk.
- You receive updates via text, email, or phone call.
- We provide estimated restoration timelines as conditions evolve.
After a PSPS
- We inspect power lines and equipment for safety before restoring power.
- Our outage map will show restored areas in real time.
Who's Affected
PSPS events primarily affect customers living in High Fire Risk Areas. If you're in one of these areas, especially during dry, windy conditions, you could experience a temporary outage as a wildfire safety measure.
Be Prepared
A Public Safety Power Shutoff (PSPS) event can last for several hours or longer, depending on weather conditions. Take these steps to stay safe and minimize disruption:
Update Your Contact Information
Make sure PNM has your current contact details to receive important Public Safety Power Shutoff (PSPS) alerts.
Register for LifeWatch
Does someone in your home rely on medical equipment that requires power? Enroll in LifeWatch service to receive Public Safety Power Shutoff (PSPS) notifications.
Prepare an Emergency Power Outage Kit
Have essential supplies ready in case of an extended power outage.
Sign Up for Public Safety Power Shutoff (PSPS) Alerts
Text #REG to 78766 from the phone number on your PNM account and then text #ALERT to 78766 or call 888-DIAL-PNM (888-342-5766).
Get notified of PSPS updates
If a PSPS is initiated, we'll notify you directly through texts, emails, and calls. It's important that your contact information is updated to receive these important communications.
Be patient as power is being restored
As conditions improve, here's how the power gets restored:
Wildfire and weather conditions must first improve.
Crews perform visual inspections of power lines (this may require daylight and aerial support).
Any necessary repairs are made.
Power is safely restored the full process may take up to 48 hours.
You'll receive a notification when your power is back on.
Outage Updates
for Renters
Even if you don't have a PNM account, you can still stay informed during power outages and Public Safety Power Shutoffs (PSPS).
How to Get Updates Without a PNM Account:
- Visit the Outage Map: Track real-time outages and estimated restoration times at outagemap.pnm.com
- Follow PNM on Facebook: Get official updates and safety info at facebook.com/PNMelectric
- Ask Your Property Manager or Landlord: If they are the ones with a PNM account, they may be able to pass on outage alerts for your area.
Renter With a PNM Account? Text #REG to 78766 to register for PNM texting, then #ALERT to 78766 to receive critical outage updates.
Power Outage Safety
If a Public Safety Power Shutoff (PSPS) happens, the Red Cross advises these simple steps to keep your family safe, protect your home, and reduce stress.
Before a Power Outage
Prepare in advance with these must-haves:
- Cooler(s) and ice to preserve food.
- A digital food thermometer to be sure food is cold enough for safe use.
- A full gas tank in your car.
- Emergency Power Outage Kit: Download the full Red Cross list here
- Water - One gallon per person per day (3-day supply for evacuation, 2-week supply for home).
- Food - Non-perishable, easy-to-prepare meals.
- Flashlights and batteries - Avoid candles due to fire risk.
- Battery-powered or hand-crank radio - Stay informed.
- Medications and first aid kit - Keep a 7-day supply of prescriptions.
- Cell phone and chargers - Consider a backup power bank.
- Important documents - Copies of insurance, medical records, and emergency contacts.
- Cash and personal hygiene items - In case of extended outages.
- If someone in your home relies on electric-powered medical equipment, have a backup power source and enroll in PNM's LifeWatch program for notifications. Register for LifeWatch
During a Power Outage
- Keep refrigerator and freezer doors closed. Food stays cold 4 hours in the fridge and up to 48 hours in a full freezer.
- Turn off/unplug electronics and appliances to prevent damage when power returns.
- Stay off the roads if traffic lights are out.
When Power is Restored
- Stay away from downed power lines-report them immediately!
- Throw out any food that's been above 40°F for 2+ hours. Test it with a food thermometer.
Carbon Monoxide Alert!
DO NOT USE generators, grills, camp stoves or other gasoline, propane, natural gas or charcoal-burning devices INSIDE! These alternate sources for electricity, heating, or cooking can put you at risk for electric shock, fire, and carbon monoxide poisoning. Install carbon monoxide alarms on every level of your home. If the alarm sounds, immediately move to a fresh air location.
Get more on preparing for power outages at RedCross.org
Answers to Your Questions
What is a Public Safety Power Shutoff (PSPS)?
A Public Safety Power Shutoff (PSPS) is when PNM is forced by extreme weather conditions to turn off power on parts of its system in order to avoid starting a wildfire.
Why is a Public Safety Power Shutoff (PSPS) happening?
The Public Safety Power Shutoff (PSPS) is used to keep communities safe by preventing electrical equipment from becoming a possible ignition source. Strong winds, dry conditions, and fire threats can turn power lines into ignition sources. A Public Safety Power Shutoff (PSPS) helps prevent wildfires by shutting off power when these conditions pose a severe risk.
What should I expect before a Public Safety Power Shutoff (PSPS) event?
PNM monitors extreme weather and will notify you in advance whenever possible:
4-7 days ahead: Monitoring extreme weather forecasts and preparing for potential shutoffs. Notifying local and tribal governments, emergency officials, hospitals, and first responders.
2-3 days ahead: Notifying customers via social media, PNM.com and local news.
1 day ahead: Notifying customers with details.
0-4 hours ahead: Providing customers with alerts before power is shut off.
What should I expect during and after a Public Safety Power Shutoff (PSPS) event?
During a Public Safety Power Shutoff (PSPS): Power is shut off to reduce wildfire risk. PNM customers to receive updates.
After a Public Safety Power Shutoff (PSPS): PNM crews inspect power lines and equipment for safety before restoring power. You will be notified once restoration begins and when power is fully restored.
How will I be notified about a Public Safety Power Shutoff (PSPS) event?
PNM will notify you via text, email, or phone call based on your preference noted in your PNM account. Updates are also posted on our website, outage map, and social media channels.
Who decides when a Public Safety Power Shutoff (PSPS) event is activated?
PNM works closely with emergency partners in New Mexico to monitor fire risks and weather conditions. PNM ultimately makes the decision to implement a Public Safety Power Shutoff (PSPS), always prioritizing safety. PNM will determine if a Public Safety Power Shutoff (PSPS) is required to keep communities safe and prevent electrical equipment from becoming a possible ignition source.
When will PNM call a Public Safety Power Shutoff (PSPS) event?
A Public Safety Power Shutoff (PSPS) is triggered when weather conditions create a significant fire risk, including:
- High winds that could cause power lines to arc or fall.
- Low humidity that increases fire spread potential.
- Dry vegetation that acts as fuel.
- On-the-ground observations of fire hazards.
Who is most affected by Public Safety Power Shutoff (PSPS) outages?
Customers in High Fire Risk Areas (HFAs) are more likely to experience a Public Safety Power Shutoff (PSPS). However, power grid interconnectivity means outages may also impact areas outside of HFAs.
High Fire Risk Areas are; Clayton, Cochiti Pueblo, East Mountains (Sandias), Las Vegas, Mescalero Apache Nation, Ruidoso, Santa Fe, Silver City, and Tesuque Pueblo.
How long will my power be out?
Power will remain off until conditions are safe for restoration. Our teams inspect equipment before turning power back on. While restoration typically takes a few hours, it can take longer depending on weather and system damage.
Can you provide information on PNM's recent regulatory filings related to wildfire safety?
See the 2025 PNM Wildfire Mitigation Plan and the PNM Public Safety Power Shutoff plan filings.
View the 2024 PNM Wildfire Mitigation Plan and the PNM Public Safety Power Shutoff plan filings.
