Community Assistance Events

Financial Assistance, Education and More...

Types of Events

Receiving Assistance Paying Your Electric Bill During COVID-19

The need for electricity in your home during a pandemic is critical, especially with furloughs, reduced work hours, online schooling, keeping cool during the heat of the summer, and so many people still working from home. The New Mexico Human Services Low-Income Energy Assistance Program (LIHEAP) and the PNM Good Neighbor Fund program are working together to help low-income families with as much as $550 to pay their electric bill. Getting behind on your electric bill while you are already struggling can be worrisome or even overwhelming, but there is assistance available right now that can help low income families in just 5-days, but you must work with both the state's LIHEAP program and the PNM Good Neighbor Fund program to get the most amount of money. 

Follow the 2-step process to get the maximum amount of utility bill assistance:

  • 1st Step: Contact the New Mexico Human Services Department for the LIHEAP energy assistance program in the safety and convenience of your own home at www.yes.state.nm.us/yesnm. Household income qualifications are below. LIHEAP can help you with more than $400 towards your utilities and is processed in approximately 3 days.
  • 2nd Step:  Contact the PNM Good Neighbor Fund at 844-378-5792 to get another $150 towards your electric bill. Household income qualifications are below. This assistance is processed in about 2 days.

Good Neighbor Fund On-Site Events

These events are normally held statewide in order to make the PNM Good Neighbor Fund more accessible and convenient for our customers. At these events, applications are normally taken for the Good Neighbor Fund and if persons qualify, they will be given a special Good Neighbor Fund code that they may call into PNM.  The PNM Good Neighbor Fund is the only organization at these events and applications for the PNM Good Neighbor Fund are accepted once per year. However, most in-person events were canceled due to the pandemic with the statewide social distancing and event gathering restrictions. The good news is that the PNM Good Neighbor Fund is still offering bill payment assistance virtually. Please refer to the above self-service information to receive help paying your PNM bill in as little as 5-days.

Low Income Assistance Events

These events normally include a number of organizations within the community who have free services, information or assistance to offer customers who are struggling with financial challenges. At the heart of these events is the PNM Good Neighbor Fund, which normally would accept applications on-site and award money to qualified customers for past-due PNM bills. Attendees would normally leave this event with much needed help and support. Also at these events, we normally would offer "Financial Fundamentals", a 90-minute class on creating and maintaining a basic household budget. The class would normally also cover tips on how to save money and reduce credit card and institutional debt. Attendees at these in-person event would normally receive a $20.00 gift card for attending the entire class and also get the opportunity to sign up for more free financial training at True North Financial Ministries. However, most in-person events were canceled due to the pandemic with the statewide social distancing and event gathering restrictions. The good news is that the PNM Good Neighbor Fund is still offering bill payment assistance virtually. Please refer to the above self-service information to receive help paying your PNM bill in as little as 5-days.

Senior Assistance Fairs

A number of senior-focused organizations within the community who offer services, information or assistance to offer income-challenged seniors typically would attend these events. Representatives from the PNM Good Neighbor Fund and Silver Horizons would normally take applications for both funds and will award money to help pay two (2) of the following for qualified seniors (age 62+): electric, gas, propane or water. Attendees would normally leave this event with much needed help and support. Also at these events, we will offer "Financial Fundamentals", a 90-minute class on creating and maintaining a basic household budget. The class would normally also cover tips on how to save money and reduce credit card and institutional debt. Attendees at these in-person event would normally receive a $20.00 gift card for attending the entire class and also get the opportunity to sign up for more free financial training at True North Financial Ministries. However, most in-person events were canceled due to the pandemic with the statewide social distancing and event gathering restrictions. The good news is that the PNM Good Neighbor Fund is still offering bill payment assistance virtually. Please refer to the above self-service information to receive help paying your PNM bill in as little as 5-days. If you need assistance, please contact the PNM Good Neighbor Fund directly at 844-378-5792 Monday-Friday from 7:30AM-6PM.

How to Qualify:

Household size of 1 person = $1,595 monthly household income
Household size of 2 person = $2,155 monthly household income
Household size of 3 person = $2,717 monthly household income
Household size of 4 person = $3,275 monthly household income
Household size of 5 person = $3,835 monthly household income
Household size of 6 person = $4,395 monthly household income
Household size of 7 person = $4,955 monthly household income
Household size of 8 person = $5,515 monthly household income

What You Will Need to Provide:

  1.  2019-2020 Low-Income Home Energy Assistance Program approval letter from your area's New Mexico Department of Human Services.
  2. Your PNM bill.
  3. Proof of income for everyone living in the home.
  4. Proof of identification for everyone living in the home.

 

Please note: Dates, times and locations could change without notice. Please check event information the day before the scheduled event for changes. If you have any questions about upcoming events, please email us at community@pnm.com

Alamogordo

April 21, 2020*
Good Neighbor Fund On-Site Event
The PNM Good Neighbor Fund event in Alamogordo at Love Inc. located at 2826 Indian Wells Rd from 9-11 a.m. has been canceled on this day due to statewide COVID-19 social distancing recommendations. Please see above section "Receiving assistance paying your electric bill during COVID-19" for information on how to still receive help paying your electric bill.

Albuquerque

January 27, 2020
Good Neighbor Fund On-Site Event
John Marshall Health & Social Services Center
1500 Walter SE
1:00 - 4:00 pm
For income qualifications and what documents to bring, click here PDF Document.

February 10, 2020
Good Neighbor Fund On-Site Event
East Central Health & Social Services Center
7525 Zuni SE
1:00 - 4:00 pm
For income qualifications and what documents to bring, click here PDF Document.

March 23, 2020
Good Neighbor Fund On-Site Event
The PNM Good Neighbor Fund event at Alamosa Health & Social Services Center at 6900 Gonzales Rd. SW from 1-4pm has been canceled on this day due to statewide COVID-19 social distancing recommendations. Please see above section "Receiving assistance paying your electric bill during COVID-19" for information on how to still receive help paying your electric bill.

April 14, 2020
Good Neighbor Fund On-Site Event
The PNM Good Neighbor Fund event at Los Griegos Health & Social Services Center at 1231 Candelaria NW from 1-4pm has been canceled on this day due to statewide COVID-19 social distancing recommendations. Please see above section "Receiving assistance paying your electric bill during COVID-19" for information on how to still receive help paying your electric bill.

May 13, 2020
Good Neighbor Fund On-Site Event
The PNM Good Neighbor Fund event at the John Marshall Health & Social Services Center at 1500 Walter SE from 1-4 p.m. has been canceled on this day due to statewide COVID-19 social distancing recommendations. Please see above section "Receiving assistance paying your electric bill during COVID-19" for information on how to still receive help paying your electric bill.

June 17, 2020
Good Neighbor Fund On-Site Event
The PNM Good Neighbor Fund event at East Central Health & Social Services Center at 7525 Zuni SE from 1-4pm has been canceled on this day due to statewide COVID-19 social distancing recommendations. Please see above section "Receiving assistance paying your electric bill during COVID-19" for information on how to still receive help paying your electric bill.

July 20, 2020
Good Neighbor Fund On-Site Event
The PNM Good Neighbor Fund event at the Alamosa Health & Social Services Center at 6900 Gonzales Rd SW from 1-4 p.m. has been canceled on this day due to statewide COVID-19 social distancing recommendations. Please see above section "Receiving assistance paying your electric bill during COVID-19" for information on how to still receive help paying your electric bill.

August 11, 2020
Good Neighbor Fund On-Site Event
The PNM Good Neighbor Fund event at Los Griegos Health & Social Services Center at 1231 Candelaria NW from 1-4pm has been canceled on this day due to statewide COVID-19 social distancing recommendations. Please see above section "Receiving assistance paying your electric bill during COVID-19" for information on how to still receive help paying your electric bill.

September 18, 2020
Good Neighbor Fund On-Site Event
The PNM Good Neighbor Fund event at the John Marshall Health & Social Services Center at 1500 Walter SE from 1-4 p.m. has been canceled on this day due to statewide COVID-19 social distancing recommendations. Please see above section "Receiving assistance paying your electric bill during COVID-19" for information on how to still receive help paying your electric bill.

October 17, 2020
Biggest Albuquerque Assistance Fair of the Year
The biggest Albuquerque Assistance Fair of the Year at Alamosa Community Center at 6900 Gonzales Rd SW from 9-11 a.m. has been canceled on this day due to statewide COVID-19 social distancing recommendations. Please see above section "Receiving assistance paying your electric bill during COVID-19" for information on how to still receive help paying your electric bill.

November 7, 2020
Financial Fundamentals Class
Alamosa Health & Social Services Center
6900 Gonzales Rd. SW
10:00 - 11:30 am

November 16, 2020
Good Neighbor Fund On-Site Event
Alamosa Health & Social Services Center
6900 Gonzales Rd. SW
1:00 - 4:00 pm
For income qualifications and what documents to bring, click here PDF Document.

December 8, 2020
Good Neighbor Fund On-Site Event
Los Griegos Health & Social Services Center
1231 Candelaria NW
1:00 - 4:00 pm
For income qualifications and what documents to bring, click here PDF Document.

Clayton

March 3, 2020
Good Neighbor Fund On-Site Event
Alternatives to Violence Community Room
110 Walnut St.
9:00 - 11:00am
For income qualifications and what documents to bring, click here PDF Document.

Deming

August 14, 2020
Good Neighbor Fund On-Site Event
The PNM Good Neighbor Fund event at the CitiLife Church at 1200 E Pear St from 9-11 a.m. has been canceled on this day due to statewide COVID-19 social distancing recommendations. Please see above section "Receiving assistance paying your electric bill during COVID-19" for information on how to still receive help paying your electric bill.

Isleta Pueblo

March 26, 2020
Good Neighbor Fund On-Site Event
The PNM Good Neighbor Fund event at the Isleta Elder Center at 1005 Tribal Road 140 from 10-11:30 a.m. has been canceled on this day due to statewide COVID-19 social distancing recommendations. Please see above section "Receiving assistance paying your electric bill during COVID-19" for information on how to still receive help paying your electric bill.

Las Vegas

June 16, 2020
Good Neighbor Fund On-Site Event
The PNM Good Neighbor Fund event at the Samaritan House at 501 Seventh Street in Las Vegas from 9-11am has been canceled on this day due to statewide COVID-19 social distancing recommendations. Please see above section "Receiving assistance paying your electric bill during COVID-19" for information on how to still receive help paying your electric bill.

Los Lunas

May 1, 2020
Good Neighbor Fund On-Site Event
The PNM Good Neighbor Fund event at the Los Lunas Transportation Center at 101 Courthouse Rd. from 10am-12pm has been canceled on this day due to statewide COVID-19 social distancing recommendations. Please see above section "Receiving assistance paying your electric bill during COVID-19" for information on how to still receive help paying your electric bill.

Lordsburg

August 13, 2020
Good Neighbor Fund On-Site Event
The PNM Good Neighbor Fund event at Hidalgo Medical Services at 530 De Moss St from 9-11 a.m. has been canceled on this day due to statewide COVID-19 social distancing recommendations. Please see above section "Receiving assistance paying your electric bill during COVID-19" for information on how to still receive help paying your electric bill.

Rio Rancho

August TBD, 2020
Financial Fundamentals Class
This event at the St. Thomas Aquinas Church at 1502 Sara Rd from 9:30-11:30 a.m. has been canceled due to statewide COVID-19 social distancing recommendations. Please contact us at 888-DIAL-PNM (888-342-5766) during business hours to discuss financial assistance.

Ruidoso/Ruidoso Downs

October 9, 2020
Good Neighbor Fund On-Site Event
First Baptist Church of Ruidoso Downs
361 East Highway 70, Ruidoso Downs, NM 88346
1:30 - 3:30 pm
For income qualifications and what documents to bring, please see above.

Santo Domingo Pueblo

March 5, 2020
Good Neighbor Fund On-Site Event
Santo Domingo Community Center
10 Tesuque St.
9:00 - 11:30 am
For income qualifications and what documents to bring, please see above.

Santa Fe

September 25, 2020
Good Neighbor Fund On-Site Event
The PNM Good Neighbor Fund event at the Mary Ester Gonzales Senior Center at 1121 Alto Street from 9:30 - 11:30 a.m. has been canceled on this day due to statewide COVID-19 social distancing recommendations. Please see above section "Receiving assistance paying your electric bill during COVID-19" for information on how to still receive help paying your electric bill.

Silver City

May 9, 2020
Good Neighbor Fund On-Site Event
The PNM Good Neighbor Fund event at the St. Francis Newman Center at 1303 North Florida in Silver City from 8:30am-10:30am has been canceled on this day due to statewide COVID-19 social distancing recommendations. Please see above section "Receiving assistance paying your electric bill during COVID-19" for information on how to still receive help paying your electric bill.