If you need to report an outage or electric emergency, call us 24/7: (888) 342-5766.

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Meter exchanges in process
PNM customers throughout New Mexico may notice PNM swapping out old mechanical electric meters for newer digital technology.  Find out more >>


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Please do not report an outage or electric emergency by email.

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Chat Hours: Weekdays, 7:30 a.m. to 6 p.m. MT

KUBRA EZ-PAY Payment Services for PNM

(844) PNM-PYMT (1-844-766-7968)

Customer Service

(888) DIAL-PNM (1-888-342-5766)

Hours: Weekdays, 7:30 a.m. to 6 p.m.
Best time to call: Tues. - Thurs. 9:30 a.m. - 4 p.m.

Business Customers
(888) 245-3659

Speech/Hearing Impaired
TDD-TTY: 711 

Other Departments

Switchboard:  (505) 241-2700
Customer Solar Programs:  (505) 241-2750  



Mailing Information

Main Offices
Albuquerque, N.M., 87158


Physical Address

414 Silver Ave. SW
Albuquerque, NM 87102



P.O. Box 27900
Albuquerque, NM 87125-7900



FAQs: Customer Service

  • How long will it take to get a response?
    • You can expect a response within three business days. more...

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