Contact Us | Customer Service | PNM - pnmprod
Report an outage or electric emergency 24/7 at 888-342-5766, report online or text #OUT to 78766.
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Call Us
Pay by Phone 24/7
KUBRA EZ-PAY Payment Services for PNM
(844) PNM-PYMT (1-844-766-7968)Customer Service
(888) DIAL-PNM (1-888-342-5766)Hours: Weekdays, 7:30 a.m. to 6 p.m.
Best time to call: Tues. - Thurs. 9:30 a.m. - 4 p.m.Speech or Hearing Impaired TDD-TTY: 711
Customer Solar Programs
(505) 241-2750PNM Operator
(505) 241-2700 -
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Get Text Alerts
You can text PNM to get your account balance, request a payment extension, report power outages, and receive outage status updates. Text #REG to 78766 to get started. Message and data rates apply.
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Mail Us
PNM Main Offices
Albuquerque, N.M., 87158Physical Address 414 Silver Ave. SW
Albuquerque, NM 87102Payments P.O. Box 27900
Albuquerque, NM 87125-7900 -
Email Us
You will receive a reply within 3 business days.
Do not report an outage or electric emergency by email. Report your outage online or by texting #OUT to 78766. You can also call us 24/7 at 888-342-5766 or visit our outage center for more information on outages.
Before you email us, did you know you can do these things when you log in to your PNM.com account?
- Start, stop, and transfer service
- View and print copies of your current and previous bills
- Answer most billing questions
- View usage and payment history
- View or change your Automatic Payment plan
- Update your mailing address, phone number or email
Not Registered yet? Sign up today.
Frequently Asked Questions: Customer Service
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