Billing
Everything You Need to Manage Your PNM Bill
PNM offers a variety of convenient ways to receive, understand, and manage your electric bill. From paperless billing and Budget Billing to detailed rate information and bill term definitions, you'll find tools to help make your monthly energy costs easier to navigate. If you need assistance paying your bill, PNM provides several ways to help you with your bill, and also offers important guidance to help keep your account safe from scams and fraud.
Say goodbye to clutter with paperless billing. You can still pay however you want but we'll email your bill each month.
Managing your budget is easier when you know how much you'll pay. PNM Budget Billing balances the seasonal highs and lows of your energy bill for a more consistent monthly payment.
We offer free payment reminders that you can sign up for. Each month, two business days before your bill is due, we can remind you to pay your bill, we can send you an email to remind you, we can send you a text message or we can call you.
Things you need to know if you think you may have been the target of a phone scam or if someone used your identity to open a fraudulent PNM account.
What to know more about the different terms on your bill? Get details here.
Need assistance paying your electric bill?
We understand that managing your energy bill can be difficult. That's why PNM provides support programs and services for those in need, including energy assistance, customer assistance for those with special needs, and ways for neighbors to help each other.
Frequently Asked Questions
The different items on the back reflect the different charges the New Mexico Public Regulation Commission allows us to collect from customers, and these reflect the various costs associated with delivery of electricity to you.
There are two ways that your rates can change. The first is that they change seasonally. During the summer months of June, July and August, when demand and electricity costs are at their highest, higher rates will be in effect. Lower rates are in effect during the non-summer months of September through May, reflecting the lower cost of electricity at that time of year. The second way your electricity rate can change is that there are "blocks" or groupings of rates based on your monthly electricity usage. The less you use, the less you pay per average kilowatt hour.
Your due date is set by when your meter is read, so there is no way to change your due date.
Log in to your account by clicking on the My Account button at the top right, and you'll be able to see your last 12 months of usage and payments.
Log in to your PNM account to review your mailing address and make changes, if necessary. If you are a Paperless Billing customer, check the primary email address we have on file. You should also check your spam filter to ensure our emails are getting through.
