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  • Outage Center

A major winter storm is expected to impact New Mexico Friday through Sunday. Our crews are prepared and will be standing by to respond to any weather-related power outages. Now is the time to prepare for the possibility of outages. Visit PNM.com/outagemap to:

  • Report an outage - you can also text #OUT to 78766.
  • Check the status of an outage.
  • View outage preparedness and safety tips.

If you see a downed power line stay away and call us at 888-DIAL-PNM.

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    Keeping Your Account Safe

    We want to do everything we can to keep your information and your account safe. If you ever have a question about whether a caller is legitimate, call us at (888) DIAL-PNM. We're always here to answer your questions.

    Scam Calls

    Learn about a statewide scam where customers are being threatened with disconnection if they don't purchase prepaid giftcards. 

    Identity Theft

    Find out what you need to do if someone used your information to open a PNM account without your permission.

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    As the state's largest electricity provider, PNM serves more than 530K New Mexico residential and business customers in Greater Albuquerque, Rio Rancho, Los Lunas, Belen, Santa Fe, Las Vegas, Alamogordo, Ruidoso, Silver City, Deming, Bayard, Lordsburg and Clayton. We also serve the New Mexico tribal communities of the Tesuque, Cochiti, Santo Domingo, San Felipe, Santa Ana, Sandia, Isleta and Laguna Pueblos

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