What's Happening
We recently experienced meter reading and billing delays due to a temporary shortage of meter readers. That issue has been resolved, and we've started to read the meters of our affected customers.
Whether your bill was estimated or delayed, you are only billed for the electricity you actually used.
Please Note: We know a higher or unexpected bill can be difficult to manage. We are not assessing late fees or disconnecting service for nonpayment while we work with customers affected by the recent billing delays.
×Some customers received an estimated bill when we weren't able to read their meter. Estimates were based on the prior month's usage and the same month last year.
Now that we have an actual reading, we've made any needed adjustment so your bill reflects the electricity you actually used.
If your estimate was too high, the adjustment will reduce the amount billed on your next statement. If the estimate was too low, the difference will be included on your next bill.
Some customers did not receive a bill during the meter reading delays. Your upcoming bill may include more than one billing period, so the total may be higher than a typical monthly bill.
For bills covering additional days, we expand the amount of electricity billed at the lower-priced Block 1 and 2 rates beyond the normal monthly 450 kWh. This helps ensure you are billed at the appropriate rates for the number of days included in your bill.
We offer payment arrangements, budget billing, rebates, discounts, and energy-saving resources that may help lower energy costs and manage future bills, along with financial assistance programs for income-qualified customers.
Why might my bill be higher?
Several things can affect the amount of your bill.
Your previous bill was estimated
If your previous bill was estimated, it may have been lower than the electricity you actually used. Now that we have an actual reading, we've adjusted your bill for the difference.
More days on your bill
If you did not receive a bill during the meter reading delays, your upcoming bill may cover more than one billing period. That can make the total higher than a typical monthly bill.
Hotter summer weather
This summer had longer stretches of hotter weather compared to previous years. That can cause air conditioners and other cooling systems to run more often and for longer periods, increasing your electricity use even if you haven't changed how you normally use energy.
Understanding Your PNM Bill
Have questions about your bill? This short video walks through the different sections of your bill, explains why charges can vary from month to month, covers estimated bills and billing periods, and highlights payment assistance options. Use the chapter links to jump directly to the topic you need.
In This Video
00:00 - What are the different sections on my bill? 01:11 - Why is my bill amount different each month? 01:55 - Why was my bill estimated? 02:36 - Why was I billed for more than once month of use? 03:44 - Why are there different blocks of energy usage? 05:13 - What if I still have questions about my bill? 05:36 - Does PNM offer financial assistance?Customer Support is Available
Call us at 844-378-5792 or chat with us online Monday through Friday, 7:30 a.m. to 6:00 p.m. You may also leave a call-back number to avoid waiting on hold.
To better serve customers, we have also expanded our contact center hours on the following days:
- Saturday, September 26, 8 a.m. to 11 a.m.
- Saturday, October 3, 8 a.m. to 11 a.m.
In addition to our regular Thursday and Friday schedule, our Downtown Albuquerque Payment Center at 414 Silver Ave SW will be open:
- Tuesday, September 29, 7:30 a.m. to 4:00 p.m.
- Wednesday, September 30, 7:30 a.m. to 4:00 p.m.
Need assistance paying your electric bill?
We understand that managing your energy bill can be difficult. That's why PNM provides support programs and services for those in need, including energy assistance, customer assistance for those with special needs, and ways for neighbors to help each other.
Thank you for your understanding as we work to serve you better
Thank you for your patience and understanding as we work through these staffing challenges.
Thank you for being a valued PNM customer. If you have additional questions, please download our FAQs.
