Automatic Payment
Automatic Payment
Get started with Automatic Payments by enrolling online or enrolling by mail.
Enroll Online
Enroll in automatic payment online, be sure you have the following:
- Financial Institution Name
- Routing Number
- Account Number
Once you are logged in, look for and select the Sign Up link for Automatic Payment on your Account Summary page.
Enroll by Mail
Enroll for the first time or change your banking information by downloading and mailing us a completed Automatic Payment Authorization Agreement.
Do you need assistance paying your electric bill?
Residential customers with a disconnect notice can apply for assistance through our emergency program, PNM Good Neighbor Fund.
FAQs: Automatic Payment
- How do I start or stop Automatic Payment?
- You can stop or start Automatic Payment by logging into your account and modifying your account settings.
- How long will it take for the first payment to draft from my bank account?
- This can take more than one billing cycle depending on the timing. Please continue to manually make your payment until your bill indicates your payment will be drafted.
- How do I know if my enrollment has been accepted?
- When enrolling online, you'll receive a confirmation message at the end of the enrollment letting you know it was successful. You'll also receive an email confirming the enrollment. Automatic Payment set up can take one to two billing cycles to complete.