Is power out near me?
Use the PNM Outage Map to check your outage status, estimated restore time, and cause (if known), report an outage, and get real-time alertsall in one spot.
What to do if you lose power
When a power outage occurs, it can be unclear where to start or what actions are most helpful. The steps below outline a simple, practical approach to help you quickly assess the situation, communicate with PNM, and stay informed until your service is restored.
Step 1
Check with your neighbors to see if they also have lost power. You will know it is not your home if others around are also experiencing an outage. You can check the outage map too.
Step 2
If your neighbors have power, check your breaker box to ensure that the problem is not inside your home. It is easy to identify and reset any tripped circuits.
Step 3
Now that you know the outage is not your breakers, please report your outage 24/7 online, text #OUT to 78766, or call (888) DIAL-PNM (1-888-342-5766).
Step 4
Sign up to receive email or text alerts when your power is out and when it is back on. You will also receive a notification when the estimated restoration time is updated.
Why Power Outages May Occur
Power outages can happen for many reasons, from extreme weather and fallen branches to public works projects, animal interference, vandalism, and vehicle collisions. Understanding these common causes can help you stay informed and prepared when an outage occurs. If you experience a loss of power, please report it right away so our crews can begin working to restore service as quickly and safely as possible.
Linemen Are Always On Call
Experience the unwavering dedication of the heroes who keep our world powered, even in the most challenging conditions. Get an exclusive look at the specialized professionals who mirror the commitment of emergency responders, standing ready 24/7 to confront nature's most disruptive forces.
Frequently Asked Questions
You can view our online outage map or check our mobile outage map to view the status of an outage. For large outages, generally those affecting 1,000 customers or more, we post updates on our Twitter and Facebook pages.
Yes. We may not always know if there's an outage at your specific location, so it's best to let us know. You don't have to call, though. You can also report it online, through our website, or text #OUT to 78766. You will need to register first by texting #REG to 78766. Message and data rates may apply.
Each outage is different. We provide updates as we receive additional information from the Operations Dept and the crews for each outage situation. The Outage Map is updated every 10 minutes.
All street light outages should be reported by calling 888-DIAL-PNM, or they can be reported at PNM.com/streetlights. Please try to be as detailed as possible about the location of the light you wish to report. View the online Streetlight Owner Map.
Supporting Customers through Transition
PNM's is committed to help business and government customers install EV chargers for their customers, employees, and fleet vehicles. Every project is different, and we can provide guidance to help you determine how EV chargers can add value for your organization.
Rebate amounts are determined by the kind and number of EV chargers installed, and funds can be used to offset any make-ready costs:
- Up to $5,000 per charger port for Level 2 chargers, up to 100% of make-ready costs and a maximum rebate of $20,000 per service address.
- Up to $50,000 per charger station for DC Fast Chargers, up to 100% of make-ready costs and a maximum rebate of $200,000 per service address.
- Custom rebates available for mass transit service providers, up to $1,000,000 per service address.
- Separately metered, EV charging dedicated electric services are eligible to enroll in the 3F Non-Residential Charging Station - Pilot Rate, which provides a simple, volumetric rate structure.
Add Value with On-Site Charging
EV charging is a smart way to support your customers, employees, and visitors¿and to future-proof your business. We provide rebates and guidance so you cans install charging stations at your property or workplace with ease.
Bring EV Charging Home
for Your Residents
Energize your tenants and boost your multifamily property's value with on-site EV charging. Add this modern amenity quickly and easily, with rebates and support from PNM.
Manage Electricity Costs with the 3F Pilot Rate
The 3F Non-Residential EV Charging Station Pilot Rate helps commercial and multifamily property owners better manage and predict the monthly electric costs of operating EV chargers. This unique rate structure allows participants to more accurately estimate electricity costs to set fair, consistent pricing for EV drivers.
Participation requires chargers to be installed on a separately metered service dedicated to EV charging.
Choose the Easiest Path To Your Rebate
There are two simple ways businesses and multifamily properties can access rebates:
- Use the Easy Install method when working with a Program Authorized Contractor for a seamless installation and instant rebate.
- Apply through the Online Application to claim your rebate if your chargers are already installed.
Connect, Learn, and Lead the Charge
Explore upcoming PNM EV events for businesses, fleets, and property managers. Join us to learn about rebates, charging programs, and real-world success stories from organizations driving New Mexico¿s electric future.
Join us for the 4th Annual Electric Car Show on The Plaza, a high-voltage celebration of the future of transportation! Whether you're an EV enthusiast, a curious commuter, or a sustainability advocate, this immersive event is your gateway to the electrifying world of electric mobility.
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Find EV Chargers That
Qualify For PNM Rebates
Browse approved commercial-grade chargers and related products eligible for PNM rebates before you buy.
Review Program Details and Requirements
Access the full Commercial EV Charger Program Handbook for eligibility criteria, rebate guidelines, and installation requirements.
Stay connected with the EV community
Join the PNM EV Community to see what matters most to EV drivers in New Mexico. Discover trends, get updates on EV programs and incentives, and connect with others who are helping expand charging access across the state.
Why Add EV chargers to your property?
The reasons for adding EV charging to your business vary widely, depending on the type of business you run and how you engage with and support your customers.
- Diversify Your Revenue: Businesses who provide EV charging as a service to their customers, employees, or tenants can charge EV drivers to use their charger.
- Attract New Customers: EV drivers away from home are looking for a place to charge; give them a reason to come to your business.
- Increase Customer Dwell Time: Give customers a reason to shop a little longer. EV drivers average 45 minutes to fast charge.
- Improve Workplace Culture & Accessibility: Studies show that EV driving employees see employer-provided EV charging as a sign of environmental commitment and are 15% more likely to report high job satisfaction.
- Cut Fleet Costs: Fleet operators who electrify portions of their fleet report significant fueling and maintenance savings for their electric vehicles.
Why Add EV chargers to your property?
Installing an EV charger at your business is a big job, but we¿re here to help. PNM¿s rebates can be applied to any make-ready costs associated with your EV charger project. Make-ready costs include any of the work required to make your site ready for EV chargers.
Commercial Make-Ready Rebate Amounts
| Charger Type | PNM Rebate | Per Port | Per Station | Maximum Rebate Amount |
|---|---|---|---|---|
| Level 2 Charger | $5,000 | $20,000 per service address | ||
| DC Fast Chargers | $50,000 | $200,000 per service address |
Save Big on Level 2
and DC Fast Chargers
Businesses, fleets, and public facilities can install EV charging stations with generous rebates:
- Up to 100% of site make-ready costs.
- Up to $50,000 per DC Fast Charging station, up to a maximum of $200,000 per service address.
- Up to $5,000 per charger port for Level 2 charger, up to a maximum of $20,000 per service address.
- Up to $200,000 per service address
The Easy Install method is the fastest way to get started¿your Program Authorized Contractor will handle installation and apply rebates instantly. If your equipment is already installed, you can submit your rebate through the Online Application.
Manage Charging Costs With 3F Pilot Rate
Our 3F Non-Residential EV Charging Station Pilot Rate helps property owners better manage and predict the monthly electric costs of operating EV chargers. This volumetric rate structure (the amount of energy used per unit) allows commercial customers to more accurately estimate electricity usage costs.
Participation requires chargers to be installed on a separately metered service dedicated to EV charging.
Attract Tenants and Customers With On-Site Charging
EV charging stations make it easy for your tenants and customers to charge while they work, shop, dine, or stay. We offer rebates and support to help your business provide that level of convenience.
Work with an Easy Install Program Authorized Contractor to assess your site, choose the right equipment, and apply rebates directly to your installation costs.
Helpful Tools and Information
Choosing how and where to install EV charging stations is an important step in your electric journey. These trusted resources can help you compare options, understand charging technology, and make confident, informed decisions.
Find EV Chargers That Qualify for PNM Rebates
Browse approved commercial-grade chargers and related products eligible for PNM rebates before you buy.
Review Program Details and Requirements
Access the full Commercial EV Charger Program Handbook for eligibility criteria, rebate guidelines, and installation requirements.
Connect, Learn, and Lead the Charge
Explore upcoming PNM EV events for businesses, fleets, and property managers. Join us to learn about rebates, charging programs, and real-world success stories from organizations driving New Mexico¿s electric future.
What is the EV Charging Station Pilot rate?
Rate 3F is a non-residential EV charging rate designed specifically for EV charging stations. It applies only to electricity used for EV charging and requires a dedicated, separately metered service.
Rate 3F uses a volumetric rate structure, meaning charging costs are based on the amount of electricity used. This helps site hosts:
- Clearly separate EV charging costs from the rest of their facility's energy use
- Better understand and predict monthly electricity costs
- Set fair, consistent pricing for EV drivers based on actual energy consumption
- Gain a margin on electricity sold as fuel
Apply For the 3F Commercial Charging Station Pilot Rate
To apply for the 3F rate, you'll need to provide some basic information about your EV charging service. This application also requires an electrical one-line diagram so we can confirm the service is dedicated to EV charging.
You may want to have this document ready before you begin, as it may need to be requested from your electrical contractor or an internal facilities team.
Once submitted, we'll review your application and confirm your enrollment within 5 business days.
Cleaner, Better, More Affordable
Electric vehicles reduce emissions and save you money on maintenance. With flexible charging options and plenty of range, daily driving is more convenient (and efficient) than ever.
Drive more, spend less
Skip the pump and save with every mile. We¿ll help you go further with rebates up to $500 and a low overnight charging rate that makes powering your ride cheaper than gas.
Pay less to power up
Electricity costs about one-third the price of gas, it's cheaper to "fill" up an EV than a gas car. More miles, fewer dollars, every time you plug in.
Charge on your time
Power up at home, at night, or whenever it¿s convenient. Just plug in, relax, and wake up fully charged. When you charge at home, your vehicle is always ready to go when you are.
Move with confidence
Electric vehicles are engineered for safety, earning top NHTSA ratings and equipped with advanced systems that protect what matters most¿you.
Breathe easy
Every electric mile is a cleaner one. With zero tailpipe emissions, your EV helps keep New Mexico¿s skies clear and its air fresh for you and for future generations.
Enjoy efficiency
EVs convert roughly 80¿90% of the energy they use into motion, while gas-powered vehicles typically convert less than 30%, with most energy lost as heat. With an EV, you get more distance from every unit of energy.
Feel free to go farther
Most people travel around 35 miles a day. Today¿s electric vehicles deliver a median range of 200+ miles, enough for commuting, errands, and weekend adventures with plenty of charge to spare.
Protect the planet
Electric vehicles produce fewer emissions, help preserve air and water quality, and run quietly for a cleaner, calmer environment. Every electric mile moves New Mexico toward a healthier future.
AC Level 1 Charger
Provides about 3¿5 miles of range per hour of charging using a standard 120V household outlet. Level 1 charging can support light or occasional charging needs but typically requires long charging times.
AC Level 2 Charger
Delivers about 10¿20 miles of range per hour using a 240-volt residential outlet or hard-wired. A Level 2 charger powers your EV 3 to 5 times faster than a standard Level 1 outlet. You'll also find Level 2 chargers in public spaces like shopping centers, apartment communities, and workplaces.
DC Level 3 Fast Charger
DC Level 3 Fast Chargers (DCFC) are designed for quick stops when time matters, similar to a gas station experience. They can add approximately 20¿70 miles of range in 20¿30 minutes, making them well suited for longer trips or occasional emergency top-ups rather than daily charging.
Installing one requires a three-phase electrical setup, and your EV must be equipped for DC fast-charging capability. These high-powered stations are typically found in high-traffic public areas suited for quick charging.
Find EV Charging and Clean Fuel Stations
Use the U.S. Department of Energy¿s locator tool to locate electric vehicle charging stations¿plus other alternative fuel options like hydrogen, CNG, and propane¿across the U.S. and Canada.
For Customers with Solar or Net Metering
If you currently participate in PNM¿s net metering program (such as with residential solar), there are a few important details to know before enrolling.
The WHEV Rate Pilot accounts for overnight hours separately, meaning solar production and home energy use are measured only during the times they occur. Because most solar systems generate little to no energy between 10:00 p.m. and 5:00 a.m., usage during that period will not typically be offset by solar production.
All other electricity use and solar generation from 5:00 a.m. to 10:00 p.m. will continue to be measured through your standard net metering setup, just as before.
Go Electric on Two Wheels
For commutes, errands, or pure fun, eBikes offer freedom and savings. Get up to $250 off a new model through the retailers listed below. Discover the models you love, take a test ride, and bring home your next great way to get around.
Qualified Product List
Find EV chargers and related equipment that qualify for PNM rebates. Make sure your charger is on the approved list before you buy.
Policies & Procedures Handbook
Review the official guidelines, eligibility details, and steps for participating in PNM¿s EV rebate programs.
Already Driving Electric? Let¿s Stay Connected.
Join the PNM EV Community to get the latest on rebates, upcoming programs, and exclusive savings for EV owners.
Join the Electric Movement
From community events to ride-and-drive experiences, discover ways to learn about EVs, connect with others, and explore what going electric can do for you.
Join us for the 4th Annual Electric Car Show on The Plaza, a high-voltage celebration of the future of transportation! Whether you're an EV enthusiast, a curious commuter, or a sustainability advocate, this immersive event is your gateway to the electrifying world of electric mobility.
Lorem ipsum dolor sit amet consectetur. Quis molestie sagittis enim eros augue est. Suspendisse aenean nulla gravida libero. Vestibulum egestas massa sollicitudin ac aliquet sed pharetra. Dignissim suspendisse eu eros turpis condimentum amet faucibus. Nibh vitae.
Lorem ipsum dolor sit amet consectetur. Quis molestie sagittis enim eros augue est. Suspendisse aenean nulla gravida libero. Vestibulum egestas massa sollicitudin ac aliquet sed pharetra. Dignissim suspendisse eu eros turpis condimentum amet faucibus. Nibh vitae.