Day of Service

On September 17, nearly 500 PNM employees rolled up their sleeves and stepped into communities across New Mexico for our Annual Day of Service. From food banks to animal shelters, our team partnered with 34 nonprofits statewide to lend a helping hand where it was needed most.

Together, employees donated approximately 2,000 hours of servicesupporting causes that make a real difference in the lives of our neighbors. Projects ranged from yard work and fence building to organizing donations and walking shelter dogs.

"PNM's Day of Service is a great way for our company, and our hardworking employees, to give back to the community that we serve," said Ebony Vizcaino, community outreach and engagement manager for PNM. "Being able to help out so many great organizations in such a significant way is something that we all take a lot of pride in."

We're proud to share a few snapshots from the day, showcasing the energy, teamwork, and heart our employees brought to each project.

To learn more about how PNM supports local communities year-round, visit PNM.com/community.

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Stay Safe From Holiday Scams

The holidays should be full of joy-not stress.

Unfortunately, scam calls tend to spike this time of year. Some scammers pretend to be PNM employees, claiming your bill is overdue and threatening to disconnect your power unless you pay immediatelyoften with a gift card.

If you get a call like this, don't engage.

Instead, hang up and call us directly at 888-DIAL-PNM to check your account.

For more tips on spotting scams, visit PNM.com/scams.

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Time of Day

Cook, gather, celebrate and save this holiday season with the Time-of-Day Rate plan.

Most customers pay the same rate for electricity no matter when they use it. But with the Time-of-Day (TOD) rate plan, you can save by shifting energy use to off-peak hours, when prices are lower. Smarter energy habits can lead to real savings.

You'll have access to personalized monthly energy usage reports, budget alerts to help keep you on track, and daily itemized usage tools so you can decide when to shift. To sign up or find more information visit PNM.com/timeofday.

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Native American Heritage Month

November marks Native American Heritage Month, offering a valuable opportunity to explore, appreciate, and celebrate the heritage, customs, and contributions of the Indigenous People of New Mexico. This nationwide event, observed every November, holds particular importance as it allows us to honor the enduring cultures and indispensable contributions of Indigenous communities across the United States. This month is a time to recognize their rich heritage, but also to acknowledge the historical challenges faced by Native Americans, thus promoting awareness and understanding.

PNM recognizes the significant Native American population and tribal communities we serve and remain dedicated to promoting diversity, equity, and inclusion. PNM actively supports Indigenous causes, investing in educational initiatives, and collaborating with local tribes on energy and environmental projects. Through these endeavors, PNM aims to foster respectful relationships with the 23 New Mexico tribes, while enhancing awareness and appreciation for their traditions and roles in society.

Budget Billing

No surprises,. Just steady energy bills with Budget Billing.

Budget Billing helps you take the guesswork out of your energy bills by balancing out seasonal highs and lows. If seasonal energy bills are impacting your budget during high usage months, our Budget Billing program can make your bill more predictable. By spreading out your usage over the entire year, you can meet the energy demand of your home upfront and then pay a set amount each month.

For more information and to enroll, please visit PNM.com/budgetbilling.

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Lifewatch

Outage Alerts for Medical Needs

If someone in your home relies on electricity for medical equipment, PNM LifeWatch is a free service that helps keep you informed during outages. You'll get alerts when the power goes out, advance notice of planned shutoffs (like during wildfire threats), and even check-in calls during extended outages. You can also add a second contact-like a friend or family member-to stay in the loop.

Signing up is easy at PNM.com/LifeWatch or by calling 888-DIAL-PNM.

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