News Release

Aug 20, 2007

PNM NEWS News releases Financial news Contact PNM

NEWS MEDIA CONTACT Susan Sponar Telephone: (505) 241-2768

PNM Customers Have a New, Toll-Free
Number To Call: 1-888-DIAL PNM

Albuquerque: PNM has a new toll-free number to call for routine customer service questions as well as emergencies: 1-888-DIAL PNM (1-888-324-5766).

PNM customers with gas or electric emergencies can talk with a PNM representative 24 hours a day, 365 days a year. Starting Saturday, August 25, the PNM customer call center will be open on a new schedule, Monday through Friday, from 7 a.m. to 7 p.m., to help customers with billing questions, starting or stopping service, and to provide information about PNM Sky Blue® and energy efficiency rebates.

Although customer service for non-emergency transactions is not available on weekends, PNM customers can check their bill status around the clock by calling 1-888-DIAL-PNM and selecting Option 6. Account status and information about PNM E-Bill and other programs is always available at PNM.com.

PNM is a subsidiary of PNM Resources, an energy holding company based in Albuquerque, N.M. PNM provides electric utility service to more than 487,000 customers and natural gas service to 492,000 customers in New Mexico. The company also sells power on the wholesale market in the West. PNM Resources stock is traded primarily on the NYSE under the symbol PNM. For more information, see the company's Web site at PNM.com.