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PNM Honored for Customer Service Albuquerque: PNM was honored by the nation’s multi-site businesses for the best overall customer service from a small electric utility in the 10th annual Edison Electric Institute (EEI) Customer Service Awards program. “It is a great source of professional pride that we stand out among our peers in the industry. PNM works hard to be a dependable partner for our commercial and business customers so they can reach their goals,” said Terry Horn, PNM Vice President of Customer and Market Services. Over 200 representatives from more than 100 multi-site businesses (hotels, restaurants, supermarkets, retail, convenience stores, health care facilities, and the federal government) selected the winning companies and individuals. In the awards program, electric companies are grouped in three categories—small, medium, and large—according to the number of commercial customers they serve. The winning electric companies were the top vote getters in each category. PNM won in the small company category. “At the heart of every successful business relationship you’ll find customer service,” said Thomas R. Kuhn, President, Edison Electric Institute. “The electric companies and individuals honored today understand this. They truly believe that the best way to reach their goals is by helping their customers to reach theirs. The winners’ philosophy stands as a beacon for the nation’s electric power industry—and indeed all industries.” Bob Valair of Staples, and a member of EEI’s Customer Service Advisory Group, said, “The winning companies and individuals were recognized for a variety of reasons. Key among them was that they put the customer first. They focus on continually improving their service and making our experiences with them more satisfying, more productive, and ultimately, more profitable.” Besides Staples, the companies voting in the awards program encompass a wide variety of industries, and include such national brands as Starwood Hotels, Best Buy, Wal-Mart, HealthSouth, and The Limited. Both Kansas City Power & Light and South Carolina Electric & Gas Co. were chosen in the medium category, and American Electric Power, Entergy, and Southern Company were picked in the large company category. Since its inception in 1988, EEI’s National Accounts Program (www.eei.org/na) has focused on the unique and growing needs of those commercial customers with multiple sites or outlets, including chains and franchise operations. Through the National Accounts network of electric utilities, these businesses gain a single point of contact at each utility that serves their company. This National Accounts executive can offer a variety of valuable services including expediting new service connections, providing information about rates, and suggesting ways to improve energy efficiency. The awards were presented here during EEI Spring National Accounts Workshop. PNM is a subsidiary of PNM Resources, an energy holding company based in Albuquerque, N.M. PNM provides electric utility service to 435,000 customers and natural gas service to 487,000 customers in New Mexico. The company also sells power on the wholesale market in the West. PNM Resources stock is traded primarily on the NYSE under the symbol PNM. For more information, see the company's Web site at PNM.com.
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