News Release

Feb. 23, 2007

WALK-IN CENTERS AND HOURS PNM Customer Care walk-in centers

PNM NEWS News releases Financial news Contact PNM

NEWS MEDIA CONTACT Susan Sponar Telephone: (505) 241-2768

TNMP is Now PNM for Area Electric Customers

Starting Monday, Feb. 26, the Silver City, Bayard, Lordsburg, Ruidoso and Alamogordo offices of PNM and the former Texas-New Mexico Power Company (TNMP) will be combined. Rates will be the same when customers receive their first PNM electric bills in March.

“We want our customers to know that our PNM staff are here to provide outstanding customer service and that working together as one company is enhancing our ability to do that,” said Teri Gatton, director of Western New Mexico gas and electric operations for PNM.

PNM gas and electric customers will be served from these convenient office locations:

• Silver City: 1100 N. Hudson Avenue. (The TNMP office in Silver City is moving to the PNM office.)
• Bayard: 800 Central Avenue. (Customers who used to pay their electric bill at Mi Ranchito Foods should now use the combined PNM electric and gas office at 800 Central Avenue.)
• Lordsburg: 210 E. Fifth Street
• Ruidoso: 1100 Mechem Drive
• Alamogordo: 1108 Cuba Avenue (The Alamogordo TNMP office has moved to the PNM office.)
• All offices are open Monday through Friday, from 8:30 a.m. to 4:40 p.m.

Expanded phone center hours are among the enhanced services now available. Both gas and electric customers will be able to talk with PNM customer service representatives about services and bill payment from 7 a.m. until 7 p.m., Monday through Friday, and from 9 a.m. until 1 p.m. on Saturdays, by calling 950-1997 or toll free at (800) 687-7854. (In Ruidoso call (800) 687-7854.) For customers with gas or electric outages or emergencies, help is available around the clock at those numbers.

Customers who receive both their gas and electric service from PNM will enjoy the convenience of one combined bill. PNM gas and electric customers can also look forward to a new online billing program that will launch in the spring.

PNM Resources, Inc., the parent company of PNM, acquired TNMP in 2005. PNM is headquartered in Albuquerque and has served New Mexicans since 1917. Today, PNM provides natural gas to 481,000 customers and electric services to 485,000 customers in New Mexico.

PNM is among the top-ranked companies for reliability nationwide and has a history of active community engagement. PNM supports the local community by providing free energy-related teaching materials and presentations, and through community service projects and corporate giving. To encourage employees to volunteer, the PNM Fund, a division of the PNM Resources Foundation, offers volunteer grants and matching grants to the nonprofits employees support in their local communities.

As part of its commitment to New Mexico, PNM issues an annual sustainability report that details the company's performance and progress on environmental, community and economic development efforts. The report and other information about the company are available at PNM.com.

PNM is a subsidiary of PNM Resources Inc., an energy holding company based in Albuquerque, N.M. PNM provides electric utility service to 435,000 customers and natural gas service to 487,000 customers in New Mexico. The company also sells power on the wholesale market in the West. PNM Resources stock is traded primarily on the NYSE under the symbol PNM. For more information, see the company's Web site at PNM.com.