News Release

Aug. 25, 2005

PNM Customer Service Centers To Stay Open Later Starting in September

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NEWS MEDIA CONTACT Susan Sponar Telephone: (505) 241-2768

Albuquerque: In response to customer feedback, PNM will keep its walk-in customer service centers in Albuquerque open a half-hour later beginning Sept. 1.

The new walk-in hours are Monday through Friday from 9 a.m. to 6 p.m. at the following PNM walk-in centers:

• Alvarado Square, 414 Silver Ave., SW
• Smith's, 6125 Fourth St., NW
• 1625 Rio Bravo Blvd., SW, suite 27
• 166 Juan Tabo Blvd., NE.

Currently the walk-in centers are open from 7:30 a.m. to 5:30 p.m. The new schedule, in addition to allowing a later closing time, also allows customer service representatives to provide speedier service throughout the day.

"Customers have told us they would like to access our walk-in centers after the workday has ended," said Cindy Curry, PNM manager of customer service. "We expect this change will not only make for more convenient hours for our customers, but for shorter visits as well."

Customers also may drop payments prior to 9 a.m. using the drop boxes at any of the walk-in centers. PNM will post those payments the same day.

PNM customers with questions about their bill or account also may contact the customer service call center Mondays through Fridays from 7 a.m. to 9 p.m. and Saturdays from 9 a.m. to 3 p.m. From the Albuquerque metropolitan area, call 246-5700. From outside the metropolitan area, call (800) 687-7854.

PNM is the principal subsidiary of PNM Resources, an energy holding company based in Albuquerque, N.M. PNM provides electric utility service to 413,000 customers and natural gas service to 471,000 customers in New Mexico. The company also sells power on the wholesale market in the Western U.S. PNM Resources stock is traded primarily on the NYSE under the symbol PNM. For more information, see the company's Web site at PNM.com.