Social Responsibility
We invest in our communities through philanthropy, community engagement and employee community service.
Our employees are critical to our success, and we promote workplace initiatives for their health, safety and welfare. We also recognize that to earn the trust of our stakeholders, we must hold ourselves to the highest ethical standards.
 |
2009 |
2008 |
2007 |
2006 |
2005 |
| Customer Satisfaction (1) |
|
|
|
|
|
| PNM Residential Customers |
628 |
7.2 |
7.2 |
7.0 |
6.8 |
| PNM Business Customers |
610 |
8.0 |
8.5 |
8.4 |
8.2 |
| Workplace Diversity |
|
|
|
|
|
| Minority Workforce (%) |
41% |
46% |
45% |
41% |
42% |
| Safety in the Workplace (2) |
|
|
|
|
|
| OSHA Recordable Injury Rates |
4.1 |
4.5 |
4.0 |
3.3 |
5.7 |
| Community Volunteerism |
|
|
|
|
|
| Number of Community Improvement Projects |
71 |
76 |
68 |
58 |
36 |
| Philanthropic Giving (3) (whole dollars) |
|
|
|
|
|
| Total Contributions |
$3,139,539 |
$2,922,146 |
$3,350,124 |
$3,982,090 |
$6,010,763 |
| Corporate Philanthropy |
$2,555,027 |
$2,251,000 |
$2,503,057 |
$3,212,017 |
$5,383,112 |
| PNM Resources Foundation |
$584,512 |
$671,146 |
$847,067 |
$770,073 |
$627,651 |
| Low-Income Assistance (whole dollars) |
|
|
|
|
|
| PNM Good Neighbor Fund |
$567,995 |
$616,127 |
$696,290 |
$683,982 |
$708,689 |
| Customer Donations |
$259,077 |
$361,324 |
$361,163 |
$355,381 |
$346,494 |
| Employee Donations |
$4,572 |
$6,213 |
$7,698 |
$10,249 |
$12,187 |
| Fund Raising Activities |
$4,346 |
$17,474 |
$20,654 |
$2,595 |
$23,224 |
| Shareholder Matching Funds |
$300,000 |
$231,116 |
$306,775 |
$292,402 |
$326,784 |
(1) For several years, our PNM subsidiary retained a third-party assessment that measures residential and business customer satisfaction on a variety of topics, using a 1 - 5 scale. The figures shown represent the overall satisfaction ratings from 2005 - 2008. In 2009 PNM changed suppliers and now uses J.D. Power & Associates to asses customer satisfaction using a 100 to 1000 scale.
(2) OSHA Recordable Injury Rate for employees. 2005 rate represents PNM utility and PNM Resources. 2006 - 2009 rates represent PNM utility, PNM Resources, TNMP utility and First Choice Power subsidiaries.
(3) The 2005 total contributions include a one-time $2.5 million donation from the corporation to the PNM Foundation. PNM Resources Foundation is the umbrella organization for the First Choice Power Fund, PNM Fund and the Texas-New Mexico Power Fund.
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