Power Outages

OUTAGE SAFETY Stay safe if your power goes out Stay safe around breakers and fuse boxes Stay safe around thunderstorms and lightning

Phone: report an outage or get an update

• Call (888) 342-5766
  • 24 x 7 x 365

1. Say "outage" to get started.
2. Follow the voice prompts.

Phone: get a call from PNM when power is restored

1. Report your outage using the steps above.
   • Our system will tell you when power is expected to be restored (if we already know about it).
2. The system will ask if you would like a call back (24x7).
3. Depending on whether you're entering numbers on a pad or providing verbal responses:
   • enter "1" to request call back.
   • say "call back."
4. Follow the prompts to select how you'd like to receive the call:
   • at the number from which you're calling (if it's not blocked from caller ID).
   • at a number you enter.
5. You'll receive a call within minutes after power has been restored.

Online map: known outages

We already may know about the outage you are reporting.

View a map and get estimated restoration times

The online map was designed to be used on a desktop or laptop. It may not be viewable or fully functional on all mobile devices.

Social media: large outages

Information about large outages - generally those affecting 1,000 customers or more - is available from our Twitter and Facebook pages.

PNMtalk on Twitter
PNMelectric on Facebook

You don't need Twitter or Facebook accounts to use these pages. Anyone can access the information.