PNM Good Neighbor Fund:
Applying for Help

This once-a-year financial assistance can help cover part or all of a past-due PNM bill. Help is available year-round, as long as funds are available.

How to apply for help

1. Gather information you need to apply for the PNM Good Neighbor Fund:
   1. your current PNM bill with a past-due amount;
   2. proof of income for everyone in the home;
   3. valid ID for everyone in the home;
   • adults: picture ID;
   • children: birth certificate, shot record, school ID, or medicaid card.
   4. if applied for, a copy of this year's LIHEAP application;
   5. paperwork showing financial hardship, such medical bills, mortgage statements, etc. (needed if you exceed income limits).
2. Go to any PNM Good Neighbor Fund provider within the PNM service area to apply in person.
   1. Have all the information you need (see Step 1 above) in hand when you visit.
   2. Applications are not accepted over the phone.

      Locate a PNM Good Neighbor Fund provider in your community

If you are unable to apply for help in person because you are disabled or have some other restricting circumstance:

• Have someone fax your completed application (download one below) and documentation (see Step 1 above) to:
  • Albuquerque metro: (505) 842-9273 or
  • Statewide toll-free: (866) 650-9273.

  Download and print a PNM Good Neighbor Fund application (.pdf)

If the PNM bill you pay is not in your name:

• The PNM account holder can authorize you to apply for the PNM Good Neighbor Fund on their behalf.
  • They must sign an account information release form (download one below).
  • You must bring the signed release form and a copy of their ID when you apply.

  Download and print a third party release form (.pdf)

Income guidelines

See income guidelines for PNM Good Neighbor Fund help

Low Income Home Energy Assistance Program (LIHEAP)

PNM encourages customers to first apply for help from the New Mexico LIHEAP. However, this is no longer a requirement.

• You may be able to get help from both the PNM Good Neighbor Fund and LIHEAP.

Steps to apply for help from LIHEAP

Still have questions?

• Contact PNM:
  • 1-888-342-5766 (1-888-DIAL-PNM) statewide
  • Monday - Friday 7 a.m. - 6 p.m.