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Gas Operations Sale:
Specific Customer Programs' Impact

Automatic Bank Draft participants

If you paid your PNM bill via our Automatic Bank Draft program:

  • No action by you is required.
  • Your participation will continue with New Mexico Gas Co.
  • Both New Mexico Gas Company and PNM bills will be paid, separately, via Automatic Bank Draft.
  • You can cancel your participation with either company at any time by telephone or U.S. mail.

Budget Billing participants

If you enrolled in Budget Billing, which makes your bill a level amount each month:

  • No action by you is required.
  • Your participation will continue automatically with New Mexico Gas Company.
  • Your Budget Billing gas amount will become your New Mexico Gas Company monthly gas charge.
  • Your Budget Billing electricity amount will remain as your entire PNM electricity monthly charge.

PNM E-Bill

If you participate in PNM E-Bill:

  • No action by you is required.
  • You will receive a traditional paper bill from New Mexico Gas.
  • You will remain a PNM E-Bill participant for your electricity bills.

Customers with current payment arrangements

If you made a payment arrangement with PNM for your gas bill or a combined gas / electric bill:

  • No action by you is required.
  • Gas and electricity:
    • Your payment plan will be split based on how much you owe individually for gas and electricity use.
    • You will continue to be responsible for making arranged payments to both New Mexico Gas Company and PNM.
  • Natural gas-only: You will continue to be responsible for making arranged payments to New Mexico Gas Company.

Deposits with PNM

If you paid a deposit to PNM for gas and / or electric service:

  • No action is required by you.
  • The amount was already specifically designated for gas and / or electricity.
  • Any gas amounts have been transferred to New Mexico Gas Company.
  • Any electricity amounts remain with PNM.

Landlord standby services

If you are a landlord with gas-only or combined gas-electricity service from PNM:

  • No action by you is required.
  • Your gas landlord agreement now applies to your New Mexico Gas Company account.
  • Your electricity landlord agreement (if applicable) continues to apply to your PNM account.
  • No action is required on your part.

PNM Good Neighbor Fund contributors

If you are an ongoing or regular contributor to the PNM Good Neighbor Fund:

  • Previous contributions not yet used will help both electricity and gas customers throughout the 2008-09 heating season.
  • Contributions received after October 31, 2008, will help PNM customers.
  • New Mexico Gas Company has a separate program - HEAT New Mexico - for assisting gas customers pay their bills.

Third-party notifications

If you have an agreement in place allowing PNM to contact a loved one or other third party if you are about to be cut off due to non-payment:

  • No action by you is required.
  • Your notification request has been transferred to New Mexico Gas for gas services.
  • Your notification continues with PNM for electric services.

Medical certificate participants

If you had a current medical certificate on file with PNM:

  • No action by you is required.
  • Your information transferred to New Mexico Gas.
  • If you received both gas and electricity services from PNM, you continue to be protected by both New Mexico Gas Company and PNM.

When it is time to re-certify, you will have to do so separately with each company to continue your protection for both gas and electricity.