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Contact PNM: Customer Service

Common customer service questions

Report electric emergencies or power outages

How to get help paying your bill
How to request more time to pay
Moving in or moving out?
Use View My Bill to get prior bills
Sign up online for paperless billing
Sign up online for Budget Billing
Sign up online for Auto Payment
Received a door-to-door sales visit?

Some of the pages above may refer you back this page, but also can explain what information you'll need when you contact us.


Send an e-mail

You will receive a reply within 3 business days.
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Send customer bill payment by U.S. mail

PNM
P.O. Box 17970
Denver, CO 80217-0970

Call us on the phone

  • Customer service
    • (505) 246-5700 (metro Albuquerque)
    • (888) 342-5766
    • (888) DIAL-PNM
    • Monday-Friday, 7:30 a.m. - 6 p.m. MT
    • Usual least-busy hours: Tuesdays-Thursdays, 10 a.m. - 4 p.m. MT
  • Electric emergencies
    • (888) 342-5766
    • 24 x 7 x 365

  • TDD-TTY
    • (800) 640-9382
Payment options

Find a payment method that works for you
Find a walk-in payment center